Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,801 Reviews)
Rating breakdown 16,801 reviews
5 Stars
14,533
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Almost perfect, texting sucks
on June 4, 2024
Posted by: Scott
from Florida
Expertise:Intermediate
This is an awesome phone in ALMOST every aspect. Great camera for pics in multiple settings and video. Calls and video are crystal clear. It is a comfortable size and works pretty much perfectly with my Samsung watch. The speed of the phone is awesome as is the battery charge time and the battery lasting time.
The only major flaw with this phone is the texting. Especially the voice to text.
Finger texting is spotty. It will auto correct words and punctuation that make no sense.
It will highlight it's own corrections as to tell you the word or phrase is incorrect even though the phone put it that way.
Finger texting is spotty. It will auto correct words and punctuation that make no sense.
It will highlight it's own corrections as to tell you the word or phrase is incorrect even though the phone put it that way.
Voice text actually just sucks. The phone does not recognize easy words like my name for instance.
It will end sentences with periods that are not supposed to end at that point.
It will capitalize words where they are not to be capitalized.
Voice text will put double spaces between words.
It will highlight words and phrases that are not correct even though the phone wrote them that way.
At the end of a sentence if I say "comma" or "period," it will spell out comma and period or any other punctuation instead of using the actual punctuation mark.
There is more to add but this phones texting needs a major overhaul.
It will end sentences with periods that are not supposed to end at that point.
It will capitalize words where they are not to be capitalized.
Voice text will put double spaces between words.
It will highlight words and phrases that are not correct even though the phone wrote them that way.
At the end of a sentence if I say "comma" or "period," it will spell out comma and period or any other punctuation instead of using the actual punctuation mark.
There is more to add but this phones texting needs a major overhaul.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rada
Verified Purchase:Yes
I still learning how use Galaxy S24. This phone is the best of future!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
A great upgrade from the S21 Ultra.
on April 15, 2024
Posted by: WaffleKingofPluto
[This review was collected as part of a promotion.] I never owned the Galaxy Note phones. The S21 Ultra was my first Galaxy phone since the Galaxy S3. I was not happy with the Galaxy S21 Ultra. It felt like a step back from my old LG G8 ThinQ. Plus the S-Pen that only worked on the S21 Ultra had very few options to add it to a case. This was my first big win with the S24 Ultra having the pen built in to the phone. I have the 1TB model which is way more than the S21 Ultra's 128GB. The S24 Ultra is smooth and snappy. I love the flat screen dnd sharp corners. It's heavy so I never have to wonder if it's in my pocket. As much as I love the phone, there are down sides. I got the green color wave, and while not as nice a the rich deep green of the S23 Ultra, it is pretty nice. However; that green is only on the back of the case. All the colors share either the black or silver accent. I would at least have loved a matching green S-Pen. At the end of the day, I love the phone, and a long as you aren't moving up from the S23 Ultra, you'll love it too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung did a terrible job with the s24 ultra
on March 3, 2024
Posted by: Not happy
Expertise:Intermediate
I traded in my s23 ultra for the s24 for Ultra it was a big big mistake you can research all you want you can watch all the videos on YouTube that you can find and I don't believe that not one person actually tells the truth the s23 is a better phone all the way it is brighter it is easier to hold and handle the s24 has that anti-glare screen but once you put a screen protector on it that's out the window yes they gave it an update and they fixed the few things with it but it's really not worth the money at all and not worth the trade in at least for the 23 Ultra
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
1
Response from Samsung USBy Social Commerce, March 5, 2024
Hey there,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. The Galaxy S24 Ultra display also has better visibility than Galaxy S23 Ultra due to a higher peak brightness of 2600 nits and newly applied Corning Gorilla Armor. An upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. It also has the brightest adaptive display on a Galaxy yet! Without having enough information available regarding what you may be currently experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like assistance with troubleshooting your device or if you would like additional assistance in any way. Thank you again for sharing your feedback.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
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https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. The Galaxy S24 Ultra display also has better visibility than Galaxy S23 Ultra due to a higher peak brightness of 2600 nits and newly applied Corning Gorilla Armor. An upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. It also has the brightest adaptive display on a Galaxy yet! Without having enough information available regarding what you may be currently experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support if you would like assistance with troubleshooting your device or if you would like additional assistance in any way. Thank you again for sharing your feedback.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
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https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Posted by: Daisygirl1961
from West Virginia
Expertise:Expert
Verified Purchase:Yes
Love my new s24 had a little bit of trouble moving my data from my note 20 ultra but once I was able to move the data it was a smooth transition. I've always been a loyal Samsung user
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Alvaro
from Boston, MA
Expertise:Expert
Verified Purchase:Yes
Phone no longer supports play content on Samsung Smart TVs.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
3
Value
1
Response from Samsung USBy R&R Team, July 8, 2024
Thank you for contacting us, Alvaro! We always appreciate hearing from our valued customers. We noticed that you are getting in touch about your S24 Ultra. We would like to gather more information about what you are experiencing with the play content. Please contact us at Samsung Support so that we can work on finding a solution for you. - Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Girl Forever
on August 2, 2024
Posted by: Charmion
[This review was collected as part of a promotion.] I love my Samsung 24 Ultra! I have used the Samsung Note + Series since 2012 and have always loved having the use of the stylus, filters, slo-mo photos. The Ultra series speed and memory make it perfect since I generally hold on to a phone for a bit. Photos on my recent vacay to Canada turned out better with the AI enhancements for color and subject erase. Loved Panorama mode too! Dedicated fan for life!
Value
5
Written by a customer while visiting Samsung US
Posted by: skwarden
Verified Purchase:Yes
Still was not able to resolve my problems with the S24 ultra
Response from Samsung USBy R&R Team, September 26, 2024
Hi Skwarden. We appreciate you taking the time out of your day to give us your feedback on the Galaxy S24 Ultra. The S24 Ultra comes equipped with a stunning 6.8-inch Dynamic AMOLED display with a refresh rate of 120Hz, providing an incredibly smooth and responsive user experience. The high refresh rate ensures that scrolling through apps, browsing the web, and gaming feels incredibly fluid. Additionally, the display's vibrant colors and deep blacks make watching videos and viewing photos a truly immersive experience. The Galaxy S24 Ultra's display is also equipped with advanced eye comfort features to reduce eye strain during prolonged use. If a 'Camera failed' warning appears on your screen, or if your device freezes or slows down while using the Camera app, please refer to the following guide provided in the link attached to troubleshoot the issue. If this continues to be your experience, reach out to us at Samsung Support for additional support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-camera-app-errors/?srsltid=AfmBOoogUUqh7tYCGVBzBcAV28QKFCbYaHNzuCkNQUvHJp1w9v2vqkri
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https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-camera-app-errors/?srsltid=AfmBOoogUUqh7tYCGVBzBcAV28QKFCbYaHNzuCkNQUvHJp1w9v2vqkri
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Written by a customer while visiting Samsung US