Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,801 Reviews)
Rating breakdown 16,801 reviews
5 Stars
14,533
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
First impressions aren't everything
on February 27, 2024
Posted by: ColungaStrong
[This review was collected as part of a promotion.] Starting off, the Samsung S24 Ultra wowed me with its impeccable design - a true masterpiece of craftsmanship that hinted at the premium experience ahead. But it wasn't long before a discernible flaw emerged: the screen's color vibrancy wasn't up to par with expectations, leaving visuals somewhat lackluster. Fortunately, Samsung was quick on its feet, rolling out software updates that beautifully remastered the color output, transforming my viewing experience completely.
However, the redesigned elongated screen, while visually appealing, introduced a slight inconvenience. YouTube videos now don't play in fullscreen without black bars on the sides, unlike on the S23 Ultra. This has been my only gripe so far.
On a brighter note, I'm intrigued by the device's AI features. Given my busy life juggling work and family responsibilities, I'm keen on harnessing this technology to make my day-to-day more manageable. Despite the early setback with the colors and the video playback issue, I remain optimistic about the S24 Ultra, especially excited about exploring its smart capabilities further. The phone's initial promise, marred slightly by minor issues, still stands strong, particularly for those like me, looking to blend technology seamlessly into their hectic lives.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing hardware, keep updating the software pls
on February 27, 2024
Posted by: Elekea
[This review was collected as part of a promotion.] Literally perfect hardware, amazing battery life and cameras, really weird software decisions tho. Pls install goodlock it's necessary for a decent experience
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A few nice upgrades from the s23 ultra
on February 27, 2024
Posted by: Simo000
[This review was collected as part of a promotion.] I didn't think the lower reflection display would be a big deal when I heard about it, but it really does improve visibility. I think the pictures it takes is quite good. The 5x shots are nice too. I thought I would miss the 10x lens But I cannot say for sure because I have not taken so so many pictures yet. The video quality is quite good too. The flat display is something I've been waiting for a while and makes it feel like I have a bigger screen then on the s23 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better battery life and OUTSTANDING Camera
on February 27, 2024
Posted by: Daverns
[This review was collected as part of a promotion.] The battery on s24 ultra appears to be better than my s23 ultra, I don't gave to charge the phone every night. The camera is outstanding, the zoom and pro modes are fantastic. One initial issue is the washed out display, but it was was fixed with an update recently.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone of phones, the king of them all.
on February 27, 2024
Posted by: MountainGalaxyUserCO
[This review was collected as part of a promotion.] This is just not a phone this is a supercomputer in your hands that can do unexpected things at unexpected times with artificial intelligence turning into a desktop computer and being able to work anywhere in the world with an unlocked phone with these Advanced features there's nothing really on the market that can compare to the camera or the battery features. Even for entertainment reasons the phone can be Advanced to 4K screen and a higher refresh rate for a user experience that is out of this world again there's really nothing like it in the world and once you own one of these devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not happy
on February 27, 2024
Posted by: UnhappyS24user
[This review was collected as part of a promotion.] The first thing that bothers me is the bubbles that display after everything you do. IE text, download any app, open any website, everything you do these bubbles are annoying. The RCS texting is very inconsistent, some days it works and others not at all. I've owned Samsung for over 20 years and love them, but the s24 has made me wish I never should have traded in my s20 ultra. The worst thing is no one can tell me how to fix these problems
Value
3
Response from Samsung USBy Social Commerce, February 28, 2024
Hello there,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with what you are currently experiencing with your Galaxy S24 Ultra, however, without having more information available and without being able to ask you any follow up questions to probe further into what may be happening, I recommend reaching out directly to Samsung Support for further assistance and/or help with troubleshooting. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would love nothing more than to be able to assist you with what you are currently experiencing with your Galaxy S24 Ultra, however, without having more information available and without being able to ask you any follow up questions to probe further into what may be happening, I recommend reaching out directly to Samsung Support for further assistance and/or help with troubleshooting. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 27, 2024
Posted by: PinkyPromise4Life
[This review was collected as part of a promotion.] I have stayed a Galaxy user since the beginning and will not change. Galaxy phone are reliable and easy to use but still are very deserving to professionals who use the many different functions of this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera and screen
on February 27, 2024
Posted by: Jtruong8484
[This review was collected as part of a promotion.] Great for watching videos and taking pictures. The phone handles multitasking with out any delays
Value
5
Written by a customer while visiting Samsung US