Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,801 Reviews)
Rating breakdown 16,801 reviews
5 Stars
14,533
4 Stars
1,769
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Not what i expected
on February 13, 2024
Posted by: AAA94
Expertise:Expert
After using the device for several weeks, I have realized that it gets too hot when using the camera, some common applications like Spotify or WhatsApp have strange problems, the battery does not even last a full day, the x100 zoom is bad, and the content uploaded to Instagram or WhatsApp is still of very poor quality, I am not very happy with the purchase, it is one of the most expensive devices on the market and it does not perform as it should.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, February 13, 2024
Aloha AAA94,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have some free time in your schedule, please take a look at, "Keep your Galaxy device at its normal operating temperature" to learn how to keep your device at its optimal temperature. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, you can take clearer, crisper photos in the optical zoom range you typically use. Even when shooting in digital zoom ranges, you can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. With your new Generative Edit feature, it gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, you can let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Your Galaxy S24 Ultra's 5000mAh (typical) battery has long life that can watch videos for up to 30 hours or play music for up to 95 hours. If you would like any additional assistance or if you have any questions for us, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Talk about peace of mind! All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have some free time in your schedule, please take a look at, "Keep your Galaxy device at its normal operating temperature" to learn how to keep your device at its optimal temperature. Your Galaxy S24 Ultra’s camera is the first Galaxy smartphone to come equipped with the Quad Tele system. With the Quad Tele system, you can take clearer, crisper photos in the optical zoom range you typically use. Even when shooting in digital zoom ranges, you can get more detailed photos and videos than before thanks to AI Zoom solution, based on the new ProVisual engine. In addition to zoom, the powerful ProVisual engine upgrades high resolution, Nightography and Super HDR photos. With your new Generative Edit feature, it gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, you can let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. Your Galaxy S24 Ultra's 5000mAh (typical) battery has long life that can watch videos for up to 30 hours or play music for up to 95 hours. If you would like any additional assistance or if you have any questions for us, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Posted by: Abel
from Lancaster, Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
I'm speechless about this phone. AI is the future of the world, it's helping me think smarter too. Thank you
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Frank
Verified Purchase:Yes
Good phone but not much different from s22 ultra. The only significant plus is the fresh battery life. But a sound phone.
Written by a customer while visiting Samsung US
Customer Rating
1
Screen dull , washed out not vibrant. Very ugly
on February 7, 2024
Posted by: Luzzie
from CT
Expertise:Intermediate
So excited for the new phone until I compared the screens between my s23 ultra vs s24ultra. The new phone's screen is such a downgrade. It is dull not vibrant the color look washed out. I cannot believe I paid money to have a new which look uglier. What is the whole point of upgrading? Waste of money i will return it. Will not spend my money on Samsung phone if the clmpany dont fix this issue. Seriously mad.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
1
Response from Samsung USBy Social Commerce, February 8, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone expected better at this point
on April 25, 2024
Posted by: Samsungfan
[This review was collected as part of a promotion.] Phone is fast excellent screen and amazing cameras however I thought after being so advanced samsung would get more things rite for example photo and video quality photos in 12mp tend to be slightly blurry in quick capture very grainy/noisy when zooming in on them also the ai enhance can alot of times ruin ur picture by smudging lighting or sharpening to a point where u can clearly tell its fake and even worse sometimes it smudges up and "overwrites" the sharpness. I can't write at length but I'm sure u know the video dosnt do to good with lighting or shooting with the sun behind u I think the reason the ultra is good is mainly bc of its overcompensated features (ie there are so many pixels so the image carries more detail however if the competition had that many pixels they would be way ahead). Another thing I'd like to bring up is gaming and big tasks drain battery and put more strain/heat then I'd like I'd suggest samsung make their own operating system that would put u ahead by far with far better optimization. There are also small things like the samsung keyword needs alot of work and the ecosystem and smoothness of connectivity as well I really like the ultra and I'm a fan of samsung wich is why I wanna see u make changes like these that will actually help u get ahead of competitors instead of working on new things like the built in ai features wich barely come up for most and can be found by third party's already. Thank you.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
The galaxy s24 ultra is great, but.
on April 17, 2024
Posted by: Samsungcritric3000
[This review was collected as part of a promotion.] I love this phone, mostly. I was excited to receive the phone and it seemed perfect the day I got it, but I noticed that the screen is grainy and that many people have the same problem. I have thought of getting a replacement but there'd be no guarantee that it'd be any different. It's almost bad enough that I've considered returning it many times. I think the grainy display should be addressed and should guarantee a replacement for everyone who received a defective display like me. Otherwise I like the anti reflective display I'd say it's a good step in the next direction. I enjoy the display being able to go darker than my previous phone the s20 plus, I use my phone in the dark a lot so I use the phone at the lowest brightness pretty often. Though when at low brightness the graininess is very obvious, especially using extra dim and the eye comfort shield. I like the battery performance, I don't feel pressured to charge it any moment I can even if I'm watching content or playing games for hours. The s pen is great it's my first time using one, I tend to use it for many basic tasks it's just nice to have on hand. The phone also looks great, it's simple and not super flashy. All in all fix the displays and it'd basically be the perfect phone. Also do something about the typing, keys are being pressed before I even touch the screen.
Value
3
Response from Samsung USBy Social Commerce, April 19, 2024
Aloha Samsungcritric3000,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you have not done so yet already, please update your Galaxy S24 as soon as possible. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. If you feel like your device is not performing up to your expectations after updating, please do not hesitate to reach out to Samsung Support for further assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you have not done so yet already, please update your Galaxy S24 as soon as possible. Software updates are like oil changes and tune-ups for your phone - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. If you feel like your device is not performing up to your expectations after updating, please do not hesitate to reach out to Samsung Support for further assistance. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Posted by: Mihail C
from Florida
Expertise:Expert
Verified Purchase:Yes
Screen feel like is having a mesh, I can see the pixels. On the screen, and this is annoying. S23 ultra had better camera. The enges are still sharp
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: TreasureCube
Verified Purchase:Yes
Great phone, great camera, great competitive processing power, and just simply a great all round tool, plus the AI features have proven quite useful, would recommend
Written by a customer while visiting Samsung US