Customer reviews from lenovo.com
Lenovo - ThinkPad P16s Gen 2 21K9001CUS 16" Touchscreen Mobile Workstation - WUXGA - AMD Ryzen 7 PRO 7840U - 32 GB - 512 - Black
Average customer rating
4.7
(195 Reviews)
Rating breakdown 195 reviews
5 Stars
151
4 Stars
32
3 Stars
6
2 Stars
0
1 Star
6
94%of customers recommend this product.
(
137 out of
145)
Customer Reviews for Lenovo - ThinkPad P16s Gen 2 21K9001CUS 16" Touchscreen Mobile Workstation - WUXGA - AMD Ryzen 7 PRO 7840U - 32 GB - 512 - Black
Posted by: s409
Verified Purchase:Yes
The hardware is fine and has decent performance running Solidworks. However, sleep mode or "Modern Standby" is outright defective, and the option to enable the older S3 standby has been removed from the BIOS in these models. Sleep mode is so astonishingly bad that it consumes the battery twice as fast as merely leaving the laptop idle, "sleep" will fully deplete the battery in only 12 hours whereas the battery will last 24 hours in idle. My older laptop with S3 sleep would last for days in sleep mode even with its smaller battery. For companies that have older laptops that still support S3 sleep, don't ever retire those, there's no sign of this issue getting fixed any time soon.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, February 20, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We are sorry that you are not satisfied with our Lenovo product. It is our intention to make our product that makes our customers happy. We request you to pass on your concern to our technical team who will see to it that the issue gets fixed as early as possible.
Please contact our technical support team at
https://support.lenovo.com/us/en/ for further assistance.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Nettie Nelson
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product, awesome service, and good price !!!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
1
Freezing and Crashing
on October 9, 2023
Posted by: Leonlyn
I bought this laptop (32 GB 1 TB SSD) and had problems right away. I do photo editing using Lightroom and Photoshop. The programs kept crashing and then the laptop would freeze up. Multiple tools would not work and I would get "disk error" messages. Very disappointed! I had high hopes. Returned it.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, October 11, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1
EXACT SAME SLEEP WAKE ISSUES AS LAST GENERATION!
on October 28, 2023
Posted by: e94904
from California
This is embarrassing. Multiple generations later and it appears that all the AMD variants of these laptops have sleep wake issues. Close the lid and open it just to see flashing pulsating sleep LED. And before you rule it out as a defect I've received 3 replacements all with the exact same issue. I even had their last generation laptop the P16s G1 AMD and that one had the exact same problem. No fix has been issued for 3+ years and when I send my laptop to Lenovo, they pretend the issue doesn't exist or they can't recreate it. It's gotten to the point where I can't sleep my system for longer than 4 days.
To add to the support woes, it's just downright bad. I am a student, so I need my PC fast and they took over a month to get my laptop back to me. For context, that's nearly half the quarter I am in school. And it came back with a broken display as well. The laptops seem good on paper but it's what's not on the paper that really breaks it along with the abomination of a support team they have. I've sent my laptop back and forth for about 8 months and I still have a broken laptop with nonfunctional sleep. I would advise anybody thinking of any AMD laptop from Lenovo to just decide against it. Read all the sleep wake issues regarding this laptop on reddit and you won't regret it.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, October 31, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Steve The Website Guy
from Seattle, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am extremely happy with this purchase. The laptop is fast, lightweight, and has plenty of memory for the simultaneous resource-intensive applications I use. The only criticism I have is with the keyboard. The separate number pad takes up space that I don't need. On a curious note, does anyone really use the red TrackPoint button on the keyboard?
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Lee Jenkins
from Traverse City Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great laptop Ideal for a starting college student. powerful and lightweight backed by one of the top computer manufacturers. excellent options and a list of standard feature.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Zach7557
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great computer that does every task I have wanted to do so far
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: DavidC336
from Portland, OR
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall I really like this laptop. It is plenty fast! And the screen looks beautiful. My one issue is with the keyboard. I bought this to replace my trusty T580 Thinkpad, and I noticed right away that the keyboard felt cheaper. The keys have a lower profile and don't travel as much as the T580. The low profile of the left mouse key above the keypad is so low, that I'm constantly blocked when attempting to do a click/drag motion. As I press the left mouse key above the touch pad, my finger often barely touches the corner of the mouse pad. This disallows the dragging motion I'm trying to do with my left hand. It's been many weeks, and I'm still trying to get used to it. I never had this problem with the T580.
Written by a customer while visiting lenovo.com