Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Cream
Average customer rating
4.7 out of 5
4.7
(4,246 Reviews)
Open Ratings Snapshot
Rating breakdown 4,246 reviews
5 Stars
3,183
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product. 
(
22 out of 31
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Cream
Customer Rating
5 out of 5
5
The small gadget
on March 17, 2025
Posted by: 6139795
[This review was collected as part of a promotion.] Small. Fits everywhere light, like that is can accept or decline msg or call without having to open or unlock , love the Bora color, wish the other series also had the color option.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best folding phone
on March 17, 2025
Posted by: Nascarbarbie
[This review was collected as part of a promotion.] I love my phone so much. It's nice that it gets smaller and fits in my back pocket better. Since getting this phone I haven't had a broken or cracked screen since it's usually folded. And I would really like to win a new flip phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The produced has great
on March 17, 2025
Posted by: LoveSadjo
[This review was collected as part of a promotion.] Gfyu bvd46 vd7 jigvbkn jjjl chjj hdfv awsom great product
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features! Small, Fancy & Trendy :)
on March 17, 2025
Posted by: Sandyra25
[This review was collected as part of a promotion.] Great features! Small, Fancy & Trendy :) Easy to carry on, great resolution picture! Perfect for my style for work.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ever. Goes everywhere with me folded.
on March 17, 2025
Posted by: Noraflips4DFlip
[This review was collected as part of a promotion.] The fold is the Gold. Now I can go everywhere with my cellphone without having to carry a huge brick. The UI is EZ to yse and the phones features like the camera and GPS always work. Thanks Samsung!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone has great features
on March 17, 2025
Posted by: DogLover
[This review was collected as part of a promotion.] I've had this phone for a while and I am always learning something new. It's a nice looking phone. It's seamless when using any app. I use it alot to do my banking, games, paying my bills and love the GPS! Also use it to so much more.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good Phone
on March 17, 2025
Posted by: GarnetSerene
[This review was collected as part of a promotion.] The samsung flip 5 is easy to utilize as if it was like the old flip phone, but with more features. Navigating through the phone is very brief to use.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not my favorite phone
on March 18, 2025
Posted by: Hatethisphone
[This review was collected as part of a promotion.] I had the Fold and the screen messed up. Instead of replacing it with the same phone I was sent the Flip. In my opinion, this phone is not as good as my original (the Fold). The battery doesn't last. As soon as my phone is paid off I will be going back to a Fold. Do not recommend.
Value
2 out of 5
2
Response from Samsung USBy R&RMarch 20, 2025
Hello There,

Thank you for your feedback on your Galaxy Z Flip5. This device features 5th-generation foldable technology, built on advanced and reliable folding innovations. You can enjoy gaming late at night with a powerful processor and a 3700mAh battery. To extend your playtime, enable low-power mode, which optimizes your device’s battery life. For additional tips and tricks on maximizing your battery usage, please visit the link below on Battery Life Optimization. We appreciate you reaching out, and thank you for being a valued Samsung customer!

-Ty

Galaxy Battery
https://www.samsung.com/us/support/galaxy-battery/optimization/

Samsung Support
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Written by a customer while visiting Samsung US
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