Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Cream
Average customer rating
4.7
(4,246 Reviews)
Rating breakdown 4,246 reviews
5 Stars
3,183
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Cream
Customer Rating
5
Product has amazing features
on March 12, 2025
Posted by: Redpanda12717
[This review was collected as part of a promotion.] I love how many features this phone has! The only down side to the phone would be the the bezel on top of the screen. It breaks pretty easily.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty cool phone
on March 12, 2025
Posted by: Naga13
[This review was collected as part of a promotion.] This phone is good, it allows me several new features that I couldn't do before with Galaxy AI. Having an external display adds a lot to the aesthetics and navigation of some applications like music, weather, calendar and so on.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Perfect size
on March 12, 2025
Posted by: DonaldDuck
[This review was collected as part of a promotion.] I love that I can fit my phone in my pockets. For women, most phones are kept in our purses often leading to missed calls. The compact size is great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Crease barely noticeable
on March 14, 2025
Posted by: SANCHEZ
[This review was collected as part of a promotion.] The way the phone folds in half is both satisfying and helpful when trying to conceal it. The action of flipping it closed like the phones of the 90s is one of my best moments with it.
Only downside is repairs for when the screen ultimately lifts at the crease. You need to head to a specific store with special tools to repair it.
Value
4
Response from Samsung USBy R&R, March 14, 2025
Thank you for your thoughtful feedback, Sanchez. The Galaxy Z Flip5 was designed to capture the nostalgic feel of flip phones while offering a modern, cutting-edge experience. We are thrilled that you appreciate its sleek, compact design and the convenience of being able to flip it closed; it's truly a standout feature. You can also take advantage of the Galaxy Z Assurance program, which provides discounts on screen repairs and other complimentary benefits. Please check out more details in the link provided below. Thank you for reaching out, and thank you for choosing innovation with Samsung!
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
-Ty
Galaxy Z Fold5 and Flip5 Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Unexpected
on March 15, 2025
Posted by: Phenixci
[This review was collected as part of a promotion.] Didn't really know d much about this phone besides the research I did. Once I got it in hand and started using it I fell in love. The ease of using this phone is out of this world. I find myself actually using it way more folded than I do when I open it. Due to being a person with smaller hands this makes for easier use with texting on the screen or using it one handed. Needless to say I can never go back to another phone. Great work, samsung. Got a customer for life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great for hands free video calls
on March 16, 2025
Posted by: Flip5phone
[This review was collected as part of a promotion.] The device is good with expected Samsung features. Over time, pixelation can occur near the fold.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Nice feature set
on March 16, 2025
Posted by: Watch6
[This review was collected as part of a promotion.] Sync with my Samsung Zflip5 is great. Very good health tracking features
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Innovative and fun
on March 16, 2025
Posted by: squarecanary
[This review was collected as part of a promotion.] Samsung phones are user friendly. Innovative, the Z-flip is fun to have and compact. So much storage space for music and photos. Seamless connection to WiFi and Bluetooth access.
Value
5
Written by a customer while visiting Samsung US