Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Cream
Average customer rating
4.7
(4,246 Reviews)
Rating breakdown 4,246 reviews
5 Stars
3,183
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Cream
Customer Rating
5
I have the 4.
on July 29, 2024
Posted by: Unxsnt3
[This review was collected as part of a promotion.] Between the ability to access my phone on the pc, wireless charge, photos, ability to connect to multiple Bluetooth devices, etc. I love thus phone. The battery life is phenomenal. It takes amazing pictures. Syncing with my home devices is relentless. All around it's highly recommended. I currently have it on Mint Mobile. I also have the galaxy watch 4. Being able to have all my notifications even when I set my phone down is amazing. I can have it charging and still view notifications and text. Overall I give this phone a 8 out of 10. The only dislike is the zoom on the camera. I want to take a picture of the moon or deer in my yard. It's all blurry.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Omg LOVE IT!
on July 29, 2024
Posted by: Angieboo85
[This review was collected as part of a promotion.] I was instantly in love with this phone! The z flip 5 is beyond amazing. I love the folding if the phone and how small it is when it is in my pocket. I can set it down and not have to worry about it sliding or falling thanks to the folding of the device. The Samsung AI makes it so much easier to edit my videos and photos. I can create so much more than what I could have ever thought. The most satisfying thing though is being able to close the phone and it hangs up. I am hooked on this phone and can't wait to see what comes our in future models of it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A flippin' great phone!
on July 29, 2024
Posted by: JBThree
[This review was collected as part of a promotion.] This phone that I bought for my son really changed the way he navigates the digital world. The changes made from the ZFlip4 to the ZFlip5 are astronomical. The new and improved hinge is so smooth and has the smallest gap between the screen when closed. The screen on the outside being so much larger than it's predecessor gives the option to enjoy this device even while closed as well. Amazing job!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on July 29, 2024
Posted by: Trerah
[This review was collected as part of a promotion.] Love this phone camera is amazing just wished it was a little bigger that's it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Z5 review
on July 29, 2024
Posted by: Weebear3
[This review was collected as part of a promotion.] Galaxy AI flip 5 overall is a great phone. Picture quality is great only complaint is the folding line is visible but after awhile you get use to it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I'm so happy I switched!
on July 29, 2024
Posted by: HappyZflip
[This review was collected as part of a promotion.] I used to be a DIEHARD follower of a competitor and was always afraid of what the changes could hold but boy am I the happiest I've ever been with a phone. I purchased the z flip a little over 8 months ago and I'm so incredibly happy I did. This has been the best experience I've ever had. There's so much to do, so much freedom! I get lost sometimes with all the changes I can make down to my ringtone! I love all of the features the phone brings giving me the ability to go view two things at once.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the design
on July 29, 2024
Posted by: bowling21
[This review was collected as part of a promotion.] I love the z flip 5 it is great. I have only used the S series before but love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Flip 5
on July 29, 2024
Posted by: Xilaraeis
[This review was collected as part of a promotion.] This phone is a novelty, love the way it fits in my phone. The AI stuff seemed awesome, except I realize I don't really use it. The AI eraser tool seems to vary, my friend with the 23 ultra has a much better eraser than my flip 5, which is disappointing. The real reason for the 3 star though was how an update had bricked my phone 3 times. I brought it to Samsung and they couldn't figure it out except to restart it every time. I had to restart it constantly until the next update seemed to have fixed the issue. I also had the side of flexible parts of phone fly out after 3 months, I pushed it back in with a tweezer but was scared the entire time. I went back to the store to buy insurance cause this thing feels flimsy now. Overall I'm not happy with this purchase but I also can't afford another one right now. Gaming on this phone also makes it hot, nothing crazy, but it turns into a mini pop tart fresh out the oven type...
Value
3
Response from Samsung USBy Social Commerce, July 30, 2024
Hey Xilaraeis,
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy Z Flip5. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, or to even when someone decides that your Galaxy Z Flip5 looks better than their own non-Galaxy phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature," to learn how you can ensure that your device remains at its optimal temperature. If you have any questions for us after reviewing the resource that has been provided or if you would like any further assistance, let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00076952/
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy Z Flip5. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, to dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, or to even when someone decides that your Galaxy Z Flip5 looks better than their own non-Galaxy phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature," to learn how you can ensure that your device remains at its optimal temperature. If you have any questions for us after reviewing the resource that has been provided or if you would like any further assistance, let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US