Customer reviews from brother-usa.com
Brother - QL-810W Ultra-Fast Label Printer with Wireless Networking - White/Black
Average customer rating
3.8
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
32
4 Stars
15
3 Stars
6
2 Stars
3
1 Star
10
87%of customers recommend this product.
(
26 out of
30)
Customer Reviews for Brother - QL-810W Ultra-Fast Label Printer with Wireless Networking - White/Black
Customer Rating
2
Connection Difficulty Especially Over WiFi
on February 18, 2026
Posted by: K Ellenburg
This printer prints nicely overall, but there is much struggle in the connectivity with other devices, especially using the WiFi feature. I have also had difficulty connecting my computer with the device over the cable port. This printer would be so excellent if the wireless connectivity would work consistently.
Response from brother-usa.comBy Brother Customer Service, February 19, 2026
Thanks for taking the time to review your experience with the Brother QL810W. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother QL810W. We sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at: https://www.brother-usa.com/support/QL810W
Written by a customer while visiting brother-usa.com
Customer Rating
5
Excellent Label Printer
on June 18, 2025
Posted by: Kent
I freely admit that I have not used all the Brother QL-810W features. I have not used the WPS button, which allows the user to connect this device easily and quickly to other computers on the network, provided those other computers are also WPS capable, but I am thrilled to use this feature when the need arises. This is also true for the Wi-Fi button as well as the Wi-Fi LED indicator. Again, this is a terrific feature that I plan to use when needed. The Editor Lite button is another terrific feature that I have not used but will come in handy when I do. The Editor Lite is a Windows-only application but is great if you are in a hurry and do not have the time to create a complicated, time-consuming label. I have my label printer plugged in. Thus, I do not use the battery feature, but this is another handy attribute of an excellent product and is beneficial if you have limited outlets or are in a location deprived of electricity. The P-touch software has a rich layout and is adaptable to the novice to the advanced user. I love the P-touch application feature where once you create a label, you next press the print button and the label in the P-touch application ejects, and the printer automatically cuts the label. You cannot go wrong with this choice for an efficient, easy-to-use label printer.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Label printing
on September 8, 2024
Posted by: Tgs3
Toooo much trouble settling up and connecting plus download p touch and Then installer. Directions not clear enough.
Difficult to wifi and bluetooth. Not bad after that tho
Difficult to wifi and bluetooth. Not bad after that tho
Written by a customer while visiting brother-usa.com
Customer Rating
1
Don't buy one!
on September 6, 2023
Posted by: Anonymous
from Arnold, MO
I received this as a gift. I spent 4 hours of my time plus at least 2 hours with Brother technical support trying to get it to print. It would spit out labels but printed nothing on them. I asked Brother to replace the unit. But since I did not have the original receipt, they would not. Thank goodness I had my old QL-570 that did work. I will not buy another Brother product.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, September 7, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues with your Brother QL810W. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
CODABAR 14 start and stop codes should be axed
on January 31, 2023
Posted by: Leah
from Vancouver Island, BC
We need CODABAR 14 with NO start and stop codes for our database. But the Brother software requires start and stop codes for CODABAR 14, so we sent it back.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer...
on November 26, 2022
Posted by: Keith F
from Ontario, Canada
Excellent value. Easy to learn operation. Fantastic it prints in black & red and that there are colour editing options for graphics.
Written by a customer while visiting brother-usa.com
Customer Rating
5
quality output so so network printing
on October 14, 2022
Posted by: GZ46
from Indianapolis IN
quality label output, works on network (but install is tedious) but not with ARM based windows computers, software is overly complex
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Product
on September 12, 2022
Posted by: Belle
from Arizona
[This review was collected as part of a promotion.] This printer has been a time saver as a small business owner. It is super easy to set up and use.
Written by a customer while visiting brother-usa.com