Customer reviews from Dymo.com
DYMO - LabelManager 160 Portable Label Maker (1790415) - Black
Average customer rating
4.7
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
82
4 Stars
17
3 Stars
4
2 Stars
1
1 Star
2
98%of customers recommend this product.
(
98 out of
100)
Customer Reviews for DYMO - LabelManager 160 Portable Label Maker (1790415) - Black
Customer Rating
1
Only had it 3 years and it died
on November 23, 2024
Posted by: Labeladdict
from Pekin, IL
Stopped working, batteries are new, tape is new but it stopped advancing the tape.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, November 28, 2024
Hello.
Thank you for sharing your feedback with us.
We sincerely apologize for the inconvenience you experienced with our product.
We recommend a quick troubleshooting check:
1. Turn off the device and remove the batteries (if present).
2. Open the tape compartment and remove the tape inside.
3. Take the cleaning tool (if present) or a cotton bud, and dip them in a pure-alcohol-based solution, such as acetone, hand sanitizer, isopropyl, or ethanol.
4. Carefully and thoroughly clean the print head and print roller.
5. Allow the solution to dry for 5 minutes before proceeding to the next step.
6. Keep the batteries removed and press the On/Off button 20 times.
7. Insert brand new high-quality batteries into the printer and turn it on.
8. Reset the printer to factory settings by turning off the device and simultaneously pressing the backspace + 9 + On/Off button (press and hold the first two keys and then press the third one). You should see the words “Erasing” appear on the screen.
9. Turn the device back on and try to print a label.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for sharing your feedback with us.
We sincerely apologize for the inconvenience you experienced with our product.
We recommend a quick troubleshooting check:
1. Turn off the device and remove the batteries (if present).
2. Open the tape compartment and remove the tape inside.
3. Take the cleaning tool (if present) or a cotton bud, and dip them in a pure-alcohol-based solution, such as acetone, hand sanitizer, isopropyl, or ethanol.
4. Carefully and thoroughly clean the print head and print roller.
5. Allow the solution to dry for 5 minutes before proceeding to the next step.
6. Keep the batteries removed and press the On/Off button 20 times.
7. Insert brand new high-quality batteries into the printer and turn it on.
8. Reset the printer to factory settings by turning off the device and simultaneously pressing the backspace + 9 + On/Off button (press and hold the first two keys and then press the third one). You should see the words “Erasing” appear on the screen.
9. Turn the device back on and try to print a label.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
5
The Best!!!
on November 1, 2024
Posted by: hayforker
from Petaluma, California
This is one of the best products of any type that I've ever owned. It is beautifully designed, easy to use and understand. I was able to figure out all the functions without looking at the user manual. It works perfectly ever time I use it. One of very few products I own that never causes problems or frustration when I use it. Thank you Dymo!
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
2
All good things...
on June 18, 2023
Posted by: Daddy Dragon
from Earth
It was great for a while, but now it does not function properly. I get continuous Jam errors. I have tried all of the suggested fixed to now avail. Man... I loved this thing. I have had it for years!! Now how am I supposed to label things? I cannot afford a new one, as I am Totally and Permanently Disabled. Can't organize stuff quite so easily now...
I would recommend this to a friend!
Response from Dymo.comBy Satya, DYMO, June 19, 2023
Hello.
We are sorry to hear you are experiencing issues with our printer by getting constant tape jam errors. Usually tape jam error happens when there is physical tape jam or print head not cleaned for long time and accumulated with dust. If issue persists, LabelManager 160 has one year of warranty and would be replaced with new device. Doing a Factory Reset ( backspace + 9 + on/off simultaneously) also might resolve the issue. Your valuable feedback is important for us to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We are sorry to hear you are experiencing issues with our printer by getting constant tape jam errors. Usually tape jam error happens when there is physical tape jam or print head not cleaned for long time and accumulated with dust. If issue persists, LabelManager 160 has one year of warranty and would be replaced with new device. Doing a Factory Reset ( backspace + 9 + on/off simultaneously) also might resolve the issue. Your valuable feedback is important for us to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
5
Love this
on April 7, 2023
Posted by: tsunade106
from Round Rock,Texas
i bought this and i love how it has numbers! Is it compatible with all colors, i havent tried it out yet
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
3
Worked a couple of times then said jammed
on February 25, 2023
Posted by: Upset in GA
Keeps saying it's jammed. I've tried different cartridges, different new batteries, even turning the little driver stub like I read about in a couple different forums. Still says jammed. and yes, they were official Dymo cartridges.
Response from Dymo.comBy Satya, DYMO, February 27, 2023
Hello.
We apologize to hear you are experiencing issues with our LabelManager 160. Label jam error is displayed when then there is physical label jam in print roller or print head is not clean, kindly make sure there is no physical label jam and set the device to Factory reset and try printing. However, we appreciate your feedback which helps us to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize to hear you are experiencing issues with our LabelManager 160. Label jam error is displayed when then there is physical label jam in print roller or print head is not clean, kindly make sure there is no physical label jam and set the device to Factory reset and try printing. However, we appreciate your feedback which helps us to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
4
Great product
on September 18, 2021
Posted by: Cole j
from Guelph Ontario
I really love the product I have used it for a few years now very simple clean and easy to use only thing I dislike about the product is you can’t make the cut off small, you can’t fit the label to cut off after the text…
Written by a customer while visiting Dymo.com
Customer Rating
5
Lable maker
on November 9, 2020
Posted by: Sissy22
from Beloit Wisconsin
Gender:Female
[This review was collected as part of a promotion.] I personally dont use them but my mother in law is enjoying it. Like i said whatever you guys send me i enjoy...........................................................................................
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
5
Easy to use
on October 14, 2020
Posted by: Blake’s
from GA
Gender:Male
[This review was collected as part of a promotion.] This product is so easy to use. I love to use it in my home office. The instructions are clear and it does the trick. I definitely recommend it if you need an easy label maker for your office or home products.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com