Missing parts. Can’t use. Was told 4-6 days when called. 2 weeks later when I had to follow up m; it’s now out of stock. So I have a useless bike until/if I get the part.....
No, I would not recommend this to a friend.
Response from staminaproducts.comBy Customer Care, Customer Care, February 1, 2021
Thank you for your feedback. I'm glad that we were able to get this part shipped out to you last week. You should have an email with the tracking information. If you need further assistance feel free to reach back out to us by replying to the email or you can always call 1-800-375-7520 Monday-Thursday 7:30-5 or Friday 8-3 central.
The bike works well and have used it almost daily. Doesn't take up much space unlike bikes at most gyms. Not light but moveable. The only problem was with the crank on the right-side pedal. The bolt via which the crank is attached was partially stripped. Customer care sent me a new crank but the bolt itself cannot be replaced. Attached the new crank as well as possible. It is firm. I don't see any further problem with it. Your customer care rep (#5 Christine) was very helpful and responsive.
I would recommend this to a friend!
Response from staminaproducts.comBy Customer Care, Customer Care, December 18, 2020
Thank you for that feed back. I'm glad to hear that the crank we got you fixed all the issues you were having! If you need any further assistance please done hesitate to reach out. 1-800-375-7520 Monday-Thursday 7:30-5 or Friday 8-3 central.
Works exactly as shown and described. Great desk for reading while cycling, low clearance to get on and off. Some adjustments require strong hands to make but that's ok.
Very sturdy and love the fact that the tray desk works with any electronic device. It also has gripper bar to hold on to for balance and a cup holder. I will leave it near my chair, so when I get a signal to stand and move, it takes me couple steps to hop on and get moving. I use this daily. Worth the purchase.
It is a good work bike. I only wish the work tray accommodated a 17 in laptop plus mouse pad space. And if the handles were allowed to tip downward to allow for easy access.