Customer reviews from RideJetson.com
Jetson - 20" Light Rider Kids' Light-up Bike - Black/Blue
Average customer rating
4.8
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
132
4 Stars
14
3 Stars
2
2 Stars
2
1 Star
3
96%of customers recommend this product.
(
133 out of
139)
Customer Reviews for Jetson - 20" Light Rider Kids' Light-up Bike - Black/Blue
Customer Rating
1
Bike frame cracked within a couple months
on November 11, 2025
Posted by: Chewy
from Arkansas
Poor quality bike. My son is 9 years old and weighs around 85 pounds. Mostly rode it on paved roads. The lights started to fall out and not work before the frame cracked. Dont recommend wasting your money on this bike or this companies products
Response from RideJetson.comBy Jetson Customer Care, Jetson Customer Care, November 11, 2025
Hello Adam,
Thank you for taking the time to share your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the issues you’ve experienced with the bike, as this is certainly not the level of quality or service we strive to deliver.
We understand how disappointing this must be, especially considering the limited use and your expectations for durability. To further review your case and explore possible options, we kindly ask that you contact us directly and provide a copy of your proof of purchase. Once received, our team will be more than happy to assist you and determine the best way to move forward.
Once again, we apologize for the inconvenience and truly appreciate your patience and understanding as we work to make this right.
Thank you for taking the time to share your detailed feedback and for bringing this matter to our attention. We sincerely apologize for the issues you’ve experienced with the bike, as this is certainly not the level of quality or service we strive to deliver.
We understand how disappointing this must be, especially considering the limited use and your expectations for durability. To further review your case and explore possible options, we kindly ask that you contact us directly and provide a copy of your proof of purchase. Once received, our team will be more than happy to assist you and determine the best way to move forward.
Once again, we apologize for the inconvenience and truly appreciate your patience and understanding as we work to make this right.
Written by a customer while visiting RideJetson.com
