Customer reviews from frigidaire.com
Frigidaire - Countertop Ice Maker, 26 Lbs per Day, Stainless Steel - Silver
Average customer rating
1
(1 Review)
Rating breakdown 1 review
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for Frigidaire - Countertop Ice Maker, 26 Lbs per Day, Stainless Steel - Silver
Customer Rating
1
NO SUPPORT FOUND!
on December 18, 2025
Posted by: NoProductSupportFound
My ice maker quit working so I tried to get help diagnosing the problem and found that Frigidaire offers the sale of the same model but when I went the support page and entered the model number {which I copied from the sales page) all I get is an error message stating "Invalid model number".
I would really like to know why a company as profitable as Frigidaire is so money hungry they will NOT spend the minuscule cost of supporting their own product.
I would really like to know why a company as profitable as Frigidaire is so money hungry they will NOT spend the minuscule cost of supporting their own product.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, December 19, 2025
Hi there! We’re very sorry to hear about your experience, and we understand how frustrating this situation has been. When your ice maker stops working and you’re trying to diagnose the issue, encountering an error message on the support page only adds to the inconvenience. We sincerely apologize for the confusion caused when the model number appeared valid on the sales page but was not recognized through support.
We understand how disappointing it can feel to search for help and come up empty-handed, especially when you’re already dealing with a malfunctioning appliance. Your feedback is important to us, and we regret that this experience left you feeling unsupported. This is not the level of clarity or service we aim to provide, and your comments will be shared with the appropriate teams for review.
For assistance with the ice maker specifically, we recommend contacting Curtis International, the manufacturer of the ice maker component. They can be reached at 1-800-968-9853. You may also submit a warranty claim online by visiting:
https://curtisfrigidaire.com/product-support/
We appreciate you taking the time to share your concerns and apologize again for the frustration this has caused. - Patrick
We understand how disappointing it can feel to search for help and come up empty-handed, especially when you’re already dealing with a malfunctioning appliance. Your feedback is important to us, and we regret that this experience left you feeling unsupported. This is not the level of clarity or service we aim to provide, and your comments will be shared with the appropriate teams for review.
For assistance with the ice maker specifically, we recommend contacting Curtis International, the manufacturer of the ice maker component. They can be reached at 1-800-968-9853. You may also submit a warranty claim online by visiting:
https://curtisfrigidaire.com/product-support/
We appreciate you taking the time to share your concerns and apologize again for the frustration this has caused. - Patrick
Written by a customer while visiting frigidaire.com
