Customer reviews from snowjoe.com
Sun Joe - Cordless, Manual Push Steel Reel Lawn Mower, 14 Inch, MJ503M - Green
Average customer rating
3.3
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
3
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
2
Customer Reviews for Sun Joe - Cordless, Manual Push Steel Reel Lawn Mower, 14 Inch, MJ503M - Green
Customer Rating
1
Would NOT recommend
on May 27, 2022
Posted by: Sun Zach
from Michigan
I was very excited after I read the reviews. I unboxed this and couldn't wait to use it! Once I got it put together, I was able to complete my front yard with ease. While walking, not cutting, to the backyard it felt off. I double checked and everything seemed fine until I went to start cutting and the handle snapped in half. The metal is thin and cheap and it snapped at the bolt connection. I have tried to repair it myself, but it is unusable at this point. I was hoping for a steel construction when I bought it but that is not the case.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 9, 2022
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
3
Get what you pay for
on June 1, 2022
Posted by: Just mowing the grass
from Johnson, Vt.
It was easy to assemble. Literally bent handle which then broke off within first 15 minutes of using it. Great for small lawns that do not get over grown. Take a running start if grass is thick because otherwise it doesn't work.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 15, 2022
Thank you for providing this feedback on your lawn mower. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 8 pm EST, Saturday and Sunday from 9 am to 8 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Customer Rating
1
Sun Joe MJ503M Manual Reel Mower
on June 6, 2023
Posted by: Bermudaboy
from NC
Sun Joe needs to use a heavier gauge steel in the frame construction and add a collection basket for the grass clippings. Not everyone wants to mulch clippings into their yard.
Written by a customer while visiting snowjoe.com
Posted by: deRon
from Trenton, NJ
Verified Purchase:Yes
This mower works so well, I am very satisfied. It took less than 5 minutes to assemble and no tools required. It handles well and adjust easily to the needed height to do the job. This is a really great mower at a great price and value.
Written by a customer while visiting snowjoe.com
Posted by: Sweetpea
from Blenheim, S.C.
Verified Purchase:Yes
Such a neat product. A very easy and good way to keep lawn neatly manicured. It operates very well and cuts anywhere you want to. I really like this product.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Looking good
on October 5, 2018
Posted by: Joe Me
from Alabama city
Easy to use andgood result i like it very much. Recomend
Written by a customer while visiting snowjoe.com