Customer reviews from brother-usa.com
Brother - P-Touch PT-P910BT Cube XP Portable Label Printer - White
Average customer rating
4
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
6
4 Stars
6
3 Stars
3
2 Stars
0
1 Star
1
Customer Reviews for Brother - P-Touch PT-P910BT Cube XP Portable Label Printer - White
Customer Rating
5
Conference Registration Team Lifesaver
on October 13, 2023
Posted by: RStoehr
from New York, NY
This product has been a game changer for our registration team. It is sleek takes up less space, does not need to be plugged in. It works with our computers, phones and ipads. We are able to create name badges quickly and efficiently.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Works but confusing
on January 19, 2023
Posted by: Nomad52
from Texas
The product works...once you figure it out. Brother user instructions are opaque..but that's not new. This product tries to solve too many problems and comes off as overkill for the job at hand. The biggest complaint is the labels are not centered...and there seems to be no way to fix that.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, January 20, 2023
We understand you're experiencing issues adjusting the alignment to center the text on the labels for your Brother PTP910BT machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
the printer is great, the app is NOT
on September 5, 2022
Posted by: masterac
from france
i choose this printer for work, and it was a let down because there is no support behind it, and some bugs could be easily resolve.
first one:
PRINTING ISSUE
the print is not vertically center, there is more space above text than below...why? I can fill the whole tape with ink, so why can't I center my words? (Again vertically, since we can horizontally)
PRINTING ISSUE
the print is not vertically center, there is more space above text than below...why? I can fill the whole tape with ink, so why can't I center my words? (Again vertically, since we can horizontally)
Second:
Limitation of number of images I can print in one go
There is absolutely no reason for that, i can't put more than 2 image per print? this is not 1990, I have a phone that could power all of Nasa when then ship the entire Apollo program, and yet you tell me I can't use more than 2 images… this is madness
Limitation of number of images I can print in one go
There is absolutely no reason for that, i can't put more than 2 image per print? this is not 1990, I have a phone that could power all of Nasa when then ship the entire Apollo program, and yet you tell me I can't use more than 2 images… this is madness
third one:
no QR code or BAR CODE maker,
In 2022 you still haven't implemented a way to make those code? i have to use another app, save it as an image, then use that image...and again i am limited with 2 images…this is nerve-racking.
no QR code or BAR CODE maker,
In 2022 you still haven't implemented a way to make those code? i have to use another app, save it as an image, then use that image...and again i am limited with 2 images…this is nerve-racking.
fourth :
there is no folder on my phone where my designs are saved, so when i had to do a factory setting on my phone, even with data being backup i lost everything.
there is no folder on my phone where my designs are saved, so when i had to do a factory setting on my phone, even with data being backup i lost everything.
five :
still no touch screen to place the element where i want them to be
Again, it is 2022, you got a good product but you app was made for windows 3.1, it is like someone took “office words” and decided that the image feature where when you move it it mess everything should be the foundation of this app.
still no touch screen to place the element where i want them to be
Again, it is 2022, you got a good product but you app was made for windows 3.1, it is like someone took “office words” and decided that the image feature where when you move it it mess everything should be the foundation of this app.
six:
multiple cuts,
You should have an option when we make more than 5 label to have a cut between our label if we want to, why wasn't this implemented, i have to use a scissor every time between labels.
multiple cuts,
You should have an option when we make more than 5 label to have a cut between our label if we want to, why wasn't this implemented, i have to use a scissor every time between labels.
seven:
you decided to remove the volontary cut feature from the app, where i could choose by clicking twice on the power button to cut my tape
you decided to remove the volontary cut feature from the app, where i could choose by clicking twice on the power button to cut my tape
Written by a customer while visiting brother-usa.com
Customer Rating
3
Learning curve before you can fully take advant...
on August 26, 2020
Posted by: JulianB937252
from Sacramento,CA
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I recieved this product in exchange for my unbiased opinion. First impression of this label maker, there is a learning curve before you can really maximize its potential. It is not the easiest to plug and use. There is a manual, but the manual isnt printed as "normal" manuals. No, this is one of the manuals that starts as a booklet, then opens up into a poster when you want to flip to the next page. So you have to flip front to back several times before you get all the information. Realize the label maker needs to be charged for several hours before use, but there is no charging adapter provided, only usb cord. The manual recommends using a specific usb adapter that is not provided, so we have to figure out how to give it the safest multiple-hour charge, so it can be used. The next learning curve is figuring out how to connect it to your device. The options are made for Windows, Mac, & mobile devices. However, I had a Chromebook and could not download the links. Even though my Chromebook has google play, it took me about 30 mins to realize the label maker was not connecting to my laptop, and the app I had downloaded was an older version. Yes, there seems to be multiple versions of the label maker app in the play store, so be sure to pick the right one. So i just said forget the laptop im just using my phone, and Presto! it connects. Another question I have while using the label maker is How come I need to use "Location Services" with this app?? Normally my gps is off while at home, and I am normally still able to coonect through bluetooth with all my devices. This device, however, not only requires bluetooth connection, but also require gps to be on and location activated. Is All of that absolutely neccessary to print a label? No way.So after going through all that, we finally get to the part we`ve been trying to get to for the past 17 hours... printing a label!! The aspect I liked after going through this is how simple the process could be. Simply pressing a button on my phone, and having a label print. There is still a learning curve here also as there are numerous layout and the ability to upload photos and logos etc. Much trial and error involved. Some images I printed were too small for the printer. Sometimes I wanted the label to print bigger, other times I wanted the machine to print more in the center. Also I realize some colors work better for certain labels. While other colors work better for other labels. There is more of a learning curve here before I can fully know with confidence that I am getting the exact label shown on the app`s preview. With that being said, you could turn this on as a complete novice, choose a template on the app, and have a "formatted" label within seconds. Adds professional touch to labels with very little effort. Overall I can see the benefit of using this label maker, especially for a small business.Furthermore, the label maker it seems to auto-shutoff if left idle for a short period of time (10-15 mins). However the auto-shutoff is more a "sleep mode" because there is still a blinking light. I am not a fan of this feature, because it requires turning back on the device and reconnecting my device if i still want to use it OR turning back on the label maker to try to turn it all the way off. Storage may be a concern as well. The label maker itself is a decent size, not THAT big. But if I wanted to order a variety of colors for the printing material (there seems to be 7+ colors), each printing cartridge has to be stored, and seems sort of delicate/sensitive. The paper cartridges could easily stack up and turn into a pile of tripping material, or get lost in a crevice.Overall:I see the potential. It has to be used several times over before we fully understand how to maximize the dozens of templates/themes. It creates an ease for making a decent label within minutes. The main drawback for me is the gps location needed to use the device, missing adapter, and the auto-shut off feature
Written by a customer while visiting brother-usa.com
Customer Rating
5
Revolutionary Label Maker
on September 15, 2020
Posted by: HarryD596744
from Oreland, PA
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. Item: P-touch CUBE XP Label MakerDESIGN: I think this label maker has a very sleek and modernized look. The unit is condensed and fits nicely on my office desk. It is a little on the heavier side (~ 2 lbs.) but I did not see that as a problem.SETUP: The setup is overall very easy. The setup guide that is provide with the label maker is straight forward. I followed the guide and was able to setup the label maker without any hiccups. The label maker can be connected using Bluetooth technology, which enables easy connection to smartphones, tablets, and laptops. USE: After an easy setup experience, using the label maker followed seamlessly. There are three free apps that you can choose from that allows for customization in which you are looking to do. The usage of the apps are smooth. What I liked most while using this device is that I could design my labels at my own convenience using my mobile device. This unit`s technology allowed for easy accessibility. ISSUES: I did not come across any major issues. The only thing that I had trouble with was figuring out the half-cut verse full cut feature.PRICE: Although the price is on the higher side compared to most label makers out on the market, you get what you pay for. The technology and features built into this label marker justifies the price in my opinion.
Written by a customer while visiting brother-usa.com
Customer Rating
3
brother cube label maker
on October 1, 2020
Posted by: SummerR931393
from Brooklyn, NY,
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I found it difficult to connect to my laptop and phone to print labels once I was able to connect to the label maker I like it it printed quickly with different fonts and emojis. I feel they should make it easier to connect it took almost a day to resolve the issues with help from another person. I also like the size since it is so tiny it can fir anywhere and is portable.
Response from brother-usa.comBy Brother, Customer Service, October 2, 2020
Hi, thank you for taking the time to review our Brother PT-P910BT. Your feedback is very important to us. We appreciate your comments, and will be happy to forward the suggestion for future improvements. If we can be of any assistance, please don't hesitate to contact us directly: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great for techies
on September 1, 2020
Posted by: JenRosa283837
from mckees rocks, pa
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. The device is a nice size and not too big. I was confused on which app to use as the instructions tell you to download two different ones. It`s also a little complicated to figure out which setting and on which app to have the label cut automatically for you once you`re done printing it. I wasted a lot of label because I had to cut manually and it was uneven. If you love doing things through apps on your phone, this is definitely a product for you.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Modern & Convenient
on September 1, 2020
Posted by: ChelseaJ798458
from Brooklyn, NY
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I enjoy organizing and labeling things in my home, so this label maker was a great addition to my toolkit. It is very sleek, compact, and portable. Set up was straightforward, although i got a little confused about how to add the label tape cartridge. It did not come with the adapter for the charger, which would have been helpful. However, I had one I was able to use. The label maker was fully charged within an hour or so. It is so convenient to be able to do everything from my smartphone. The apps connected to the label maker with ease via Bluetooth. I was able to design a new label for my mail box and print within a few minutes. However, it would be nice if the apps were combined into one to make everything one seamless process. Overall I am very satisfied with the label maker and am looking forward to using it for all of my future labeling projects.
Written by a customer while visiting brother-usa.com