Customer reviews from brother-usa.com
Brother - ADS-1300 Compact Duplex Desktop Scanner with Single Pass Double-Sided Scanning - White
Average customer rating
4.6
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
17
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
1
Customer Reviews for Brother - ADS-1300 Compact Duplex Desktop Scanner with Single Pass Double-Sided Scanning - White
Customer Rating
3
Frustrating
on December 18, 2024
Posted by: Frustrated
from Long Beach
I may reconsider my rating after I’m actually able to use this product. It arrived without a power cord. While I understand it’s supposed to work via the USB port, it’s not functioning for me.
The idea that I might need to purchase an entirely new computer just to use a scanner is absolutely ridiculous. To make matters worse, now it seems I’ll need to spend even more money just to get this scanner operational, which is incredibly frustrating.
I’ve always trusted Brother products in the past and have had great experiences with their equipment. However, this situation has been a disappointment. It’s making me question the quality and reliability of the brand moving forward.
The idea that I might need to purchase an entirely new computer just to use a scanner is absolutely ridiculous. To make matters worse, now it seems I’ll need to spend even more money just to get this scanner operational, which is incredibly frustrating.
I’ve always trusted Brother products in the past and have had great experiences with their equipment. However, this situation has been a disappointment. It’s making me question the quality and reliability of the brand moving forward.
Response from brother-usa.comBy Brother Customer Service, December 20, 2024
Thanks for taking the time to review your experience with the Brother ADS1300. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother ADS1300. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/ADS1300
Written by a customer while visiting brother-usa.com
Customer Rating
5
great scanner for the size and price of product.
on June 12, 2024
Posted by: kokobi
[This review was collected as part of a promotion.] the scanning quality was really good, almost as good as one of those large printers. The printing speed was also really decent for the size of it. I did end up dropping it on my floor on accident from 5 feet up, but sustained no scratches at all. The connectivity was really easy and smooth, encountered no issues whatsoever during my usage.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Sleek and useful!
on June 12, 2024
Posted by: witchvial
[This review was collected as part of a promotion.] I’ve been needing a way to scan family photos and documents for safekeeping, and this scanner has been outstanding! Super easy to set up and the compact size makes it so easy to bring wherever you need it. The scan quality is great. The scanner also looks very sleek in my small home office, which I appreciate.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great
on June 11, 2024
Posted by: amberlynnwuvsu
[This review was collected as part of a promotion.] I got this and didn’t really know if I’d use it, but I ended up using this a lot! I’m scanning my paperwork into my computer inside of taking pictures, and it connects really easy and not flimsy!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Compact scanner
on June 8, 2024
Posted by: heatherk240
[This review was collected as part of a promotion.] This scanner is a great size for easy storage. Easily scans 8-1/2” x 11” papers for digital storage. Easy to set up and quality scanning! Would definitely recommend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fast and convenient
on June 7, 2024
Posted by: jamieb199
[This review was collected as part of a promotion.] This Brother compact scanner is really nice, it was super easy to set up and use. I had another portable scanner kinda like this but it was so slow it drove me nuts, this one is way better and faster. You can scan both sides of a document at the same time which is a nice feature. It can scan 30 pages per minute. It's powered through a usb-c cord which is really nice so I don't have to find an outlet when I'm using my laptop. Overall really really like it.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Compact scanner
on May 23, 2024
Posted by: madelineb90
[This review was collected as part of a promotion.] Easy to install and quick setup. It is actually more compact than I thought it would be and light weight. This would be a nice scanner for a small desk or to use on the go in your car. I just didn’t like that the only cord included is for a USB, I had to find my own cord to be able to use with my laptop.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Good to have
on May 21, 2024
Posted by: sarahb914
[This review was collected as part of a promotion.] I found this guy really easy to setup! Having a scanner is probably a great thing for most houses to have! You never know when you might need one in a pinch!
Written by a customer while visiting brother-usa.com