Customer reviews from brother-usa.com
Brother - P-Touch TZES211 0.23 in. x 26.2 ft. Extra-Strength Adhesive Laminated Labeling Tape - Black on - White
Average customer rating
1
(1 Review)
Rating breakdown 1 review
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for Brother - P-Touch TZES211 0.23 in. x 26.2 ft. Extra-Strength Adhesive Laminated Labeling Tape - Black on - White
Customer Rating
1
Brother ... Read this and fix your website
on October 17, 2026
Posted by: Sharp Eyes
from Duluth, MN
I'm sure that the product is excellent. I gave it one star hoping to get someones attention. This review pertains to the Brother shopping website and mot the product.
There is a major defect in this website. The problem shows up when viewing the P-Touch lable tapes on my phone. The problem would most likley show up no matter what you view the page on but I can't say for sure. The problem ... While shopping for P-Touch lables the shopper is presented with pictures of the lable cassette. The information including lable width, lable length etc can be seen in the product picture. This information always shows the width as 1\2" regardless of what the lable tape's width actually is. The actual width is shown if you click on the product. You are then taken to a page with details about the product including accurate sizes. There is the ability to add the incorrectly described product to the cart without ever going to the details page. Hopefully, the customer will notice the problem before finalizing the purchase. The problem that will affect everyone is the incredible inconvenience of having to "drill down" on each product to see what it actually is. I will check back to see if you fix this.
Response from brother-usa.comBy Brother Customer Service, October 19, 2026
Thank you for taking the time to share this detailed feedback. We appreciate you bringing this to our attention and apologize for the confusion and inconvenience you've experienced while shopping for P-touch tape labels on our website. We understand your concern regarding the product images displaying the same tape width information across multiple tape listings, which can make it difficult to quickly identify the correct tape size without opening each product page. We agree that customers should be able to easily distinguish products and make informed purchasing decisions directly from the listing page.
Your comments have been shared with our website team for review so they can investigate the issue you've described and evaluate potential improvements to the product display information. We appreciate examples like yours, as they help us identify areas where the online shopping experience can be improved. Thank you again for bringing this matter to our attention. We value your feedback and hope you'll check back soon as we continue working to enhance our website experience.
Your comments have been shared with our website team for review so they can investigate the issue you've described and evaluate potential improvements to the product display information. We appreciate examples like yours, as they help us identify areas where the online shopping experience can be improved. Thank you again for bringing this matter to our attention. We value your feedback and hope you'll check back soon as we continue working to enhance our website experience.
Written by a customer while visiting brother-usa.com
