Customer reviews from fellowes.com
Fellowes - 38425 Powershred 425Ci 30 Manual Sheet Capacity TAA Compliant 100 Percent Jam Proof Cross-Cut Shredder - Black/Dark Silver
Average customer rating
4.5
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
25
4 Stars
6
3 Stars
3
2 Stars
1
1 Star
1
92%of customers recommend this product.
(
33 out of
36)
Customer Reviews for Fellowes - 38425 Powershred 425Ci 30 Manual Sheet Capacity TAA Compliant 100 Percent Jam Proof Cross-Cut Shredder - Black/Dark Silver
Customer Rating
4
Just like all Fellowes shreders
on December 1, 2016
Posted by: RichardC
Works great until it doesn't. Then if you want fix a simple problem by replacing a part, good luck. Nowhere can one find a list of parts, an exploded view or any other way to find either a part, a part number, a part price or where to get a part for Fellowes shredders. Oh, it's easy to find multiple dealers to sell you a new shredder. But, forget about fixing the one you have. I guess Fellowes prefers making a bunch of money off the suckers instead of allowing us to replace a cheap part. I'll go elsewhere for my shredder in the future. Oh, and have a nice day.
Cons: parts availability
No, I would not recommend this to a friend.
Written by a customer while visiting fellowes.com
Customer Rating
1
Disappointed in Product
on May 28, 2010
Posted by: Disappointed
We are very disappointed with our shredder. The first day we used it it was leaking oil all over the floor. I called Zack at Fellows and he directed me to our local Fellows Servicing Dept. and advised it has a 3 yr warranty.
The company came and advised that they would reoder new parts for our new machine and that the oil was leaking from the outside. He came back replaced the parts and cleaned everything out and 2 days later it is leaking again. We did not overfill the oil resevoir as the service dept filled it and I have a note on the machine on how to step by step do it. I am now going to call the service dept. again and let them know. I cannot rate this machine anything other than a minus at this time. We thought this was a highly rated machine and couldn't wait to receive it but now we are very disappointed. We are a teaching academy and need a machine that will be dependable.
Pros: Warranty, Shreds Credit Cards, Staples and CDs, Service Guarantee, Secure Cut Size, Jam Resistance
Cons: leaks oil all over
No, I would not recommend this to a friend.
Written by a customer while visiting fellowes.com
Customer Rating
5
Workhorse
on September 20, 2010
Posted by: Michelle
This is a great shredder. We had purchased a smaller shredder for our office 3 years ago and it finally quit working. This shredder can run continuously for over an hour without overheating. It has never jammed! The large capacity container for the shredding it great.
Pros: Quiet Operation, Sheet Capacity, Quality Construction, Warranty, Shreds Credit Cards, Staples and CDs, Service Guarantee, Safety Features, Secure Cut Size, Jam Resistance, Mess Reduction
I would recommend this to a friend!
Written by a customer while visiting fellowes.com
Customer Rating
3
Gets the job done
on May 29, 2014
Posted by: AAHGAL
We received our shredder for the office and I will have to say that I was not pleased when opening the front door that the bin that came inside of it is made of cardboard. For the amount of money spent on this machine, I believe there should be something a little more sturdy inside besides a cardboard box. However, after plugging it in and starting to use it, it works fairly well and we are pretty pleased with it. Like I said, the only thing I would change about this is the cardboard box inside.
Pros: Sheet Capacity, Warranty, Shreds Credit Cards, Staples and CDs, Safety Features, Secure Cut Size, Jam Resistance, Mess Reduction
Cons: Quiet Operation, Quality Construction
I would recommend this to a friend!
Written by a customer while visiting fellowes.com
Customer Rating
5
Well worth the wait and money
on October 22, 2014
Posted by: Allured
We just bought our first Powershred 425Ci crosscut shredder from Fellowes. We have never bought anything from Fellowes so we thought it was time to give them a chance. After countless hours of looking at shredders and pricing we finally came down to Fellowes shredder because of the Positive feedback from other users from Fellowes. This is the greatest and safest and most economical shredder we have ever owned. We give it 5 stars.
Pros: Quiet Operation, Sheet Capacity, Quality Construction, Shreds Credit Cards, Staples and CDs, Service Guarantee, Safety Features, Secure Cut Size, Jam Resistance, Mess Reduction
Cons: Warranty
I would recommend this to a friend!
Response from fellowes.comBy AS, CS, October 24, 2014
It sounds like you put in alot of time researching to figure out exactly which shredder would fit your needs best. We are so happy that you decided on a Fellwowes; thank you!
Written by a customer while visiting fellowes.com
Customer Rating
2
Not what we were told
on June 23, 2009
Posted by: dss2230
We bought two because we need to destroy alot of paper due to going to an imaging system. I was told this machine would be heavy duty and able to run 24/7 without any problems. Not true. Within a week of using during the workday as our volunteer began shredding all the documents, both machines broke inside. We had to wait another week while an office supply company ordered the parts. Fortunately, we had an OLD shredder we have had for over 10 years and I have to say, it is still performing better than these two new supposedly heavy duty shredders.
Pros: Quiet Operation, Secure Cut Size, Warranty
Cons: Quality Construction, cannot shred continually
No, I would not recommend this to a friend.
Written by a customer while visiting fellowes.com
Customer Rating
3
Works Great For Small Jobs
on September 22, 2009
Posted by: sherri
have tested shredder and never get more than 16 pages in 1 minute. does not work good with small pieces of paper or customers needing to shred old checks. Doesn't jam but stops and gets clogged if you put more than 16 pages in.
Pros: Quality Construction, Safety Features, Secure Cut Size, Mess Reduction, Shreds Credit Cards, Staples and CDs, Warranty
Cons: Jam Resistance, Quiet Operation, Sheet Capacity, smaller paper not good
I would recommend this to a friend!
Written by a customer while visiting fellowes.com
Customer Rating
3
Shredder
on July 26, 2010
Posted by: ScanSnap
I am not sold on this shredder yet. It is a powerful shredder, but still does not always shred anywhere close to the amount of paper is says. Also, every now and then it will squeal and make loud noises....when just shredding a small amount of paper. There is plenty of oil in the oil compartment so I don't know what is happening with it. It is only a couple weeks old.
Pros: Quality Construction, Safety Features, Secure Cut Size, Jam Resistance
Cons: Sheet Capacity, Quiet Operation, squeals often while shredding
I would recommend this to a friend!
Written by a customer while visiting fellowes.com