Customer reviews from brother-usa.com
Brother - DR630 12,000 Page-Yield Drum Unit - Black
Average customer rating
3.9
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
13
4 Stars
0
3 Stars
1
2 Stars
2
1 Star
3
Customer Reviews for Brother - DR630 12,000 Page-Yield Drum Unit - Black
Customer Rating
1
Brother DRUM has 1/4 the life expected.
on December 1, 2020
Posted by: Evtechie
from dunedin, fl
I use my laser printer for many small projects, but never abused. My drum states 86% life, and suddenly, after a print job I had horizontal lines across all my pages. I have gone through the process of cleaning the drum, the corona wire, and even attempted to find the "glass" that was suggested to be cleaned on the "roof" (could not find that on my unit). Didn't make any difference, and the drum itself has green pulling off the edges! Not sure I want to keep buying brother laser printers if I can't even get a full life cycle out of a DRUM!
Response from brother-usa.comBy Customer Service, Customer Service, December 17, 2020
We understand you've already taken some steps to try and resolve the drum related issue. We believe the additional steps below should help.
Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Worked until 74% remaining
on November 20, 2020
Posted by: Diana
from Texas
Never had a problem with Brother toners or drums, until now. The end of February I purchased a new Brother drum and toner (in store purchase). They worked fine, until recently. The "clean corona wire" notification kept popping up. I'd do it, it would be fine for 1 or 2 pages, then I'd have to do it again. Also, there were piles of toner in the drum. This never happened before. I checked the remaining life for the drum (74%) and the toner (it was low). Did I get a dud/2 duds, or is Brother's quality lower than it used to be?
Response from brother-usa.comBy Brother Customer Service , Brother Customer Service, November 24, 2020
We are sorry to hear that you are having issues with your Brother DR630 drum unit and we would like to help, please contact us. Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Comes with ink
on October 21, 2020
Posted by: fpola
from SLC, UT
Rated fair because drum has ink but the approx 12,000 pages should be more like 300 pages. Unless you are printing one word per page then 12,000 would make sense.
Response from brother-usa.comBy Brother, Customer Service, October 27, 2020
Hi, we are sorry to hear the Brother DR630 did not meet your expectation. We'd like to help. Click the link to assist you.
https://help.brother-usa.com/app/answers/detail/a_id/78303
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/78303
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com