Customer reviews from brother-usa.com
Brother - DR630 12,000 Page-Yield Drum Unit - Black
Average customer rating
3.9
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
13
4 Stars
0
3 Stars
1
2 Stars
2
1 Star
3
Customer Reviews for Brother - DR630 12,000 Page-Yield Drum Unit - Black
Customer Rating
3
Brand New Drum Unit Still Says Needs New Drum
on May 4, 2021
Posted by: Satoshi
Replaced the drum last week with a brand new unit and it still says it needs a new drum. I can find no information on how to fix this issue online.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 4, 2021
We understand that the "Replace Drum" message continues to appear after installing a new Brother DR-630 drum unit. We are happy to help. The "Replace Drum" message needs to be reset manually after replacing the drum unit. We have many helpful resources on our support website which should help. If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Reliable and lasts years...
on January 25, 2021
Posted by: Thorum
from Barton, MD
Just replaced my drum after 2 years of home use. Highly recommend it. Durable, lasts a long time, easy to install. No complaints! Thanks Brother!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Printer w nooo challenges!!
on October 14, 2023
Posted by: Jen mccauskand
from Fla
Never knew i had to replace the drum!! Lol. Glad to get notification w an eeeeasy order now button.
Written by a customer while visiting brother-usa.com
Customer Rating
1
on May 29, 2025
Posted by: larry
how to turn on turn on and turn off brothers machine!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Just right.
on May 2, 2023
Posted by: Shelleywelly
from Joliet, Il
This item is exactly the piece I needed to get printing again.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Product
on September 12, 2022
Posted by: CCF2
from Columbia, MD
[This review was collected as part of a promotion.] Fast shipper. Great customer service. Love all of brother products. Been using them in my home business for over 30 years.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great
on October 18, 2022
Posted by: Redrose23
from Fayetteville AR
I have used mine for 6 years and used it. It’s black and white. It says replace photoconductor? I think that’s the drum? It shows the thing that holds in cartridge? I am not sure if I should get a new one or not. You can use Arthur ink if you want a generic brand. Mine got messed up cuz a paper jam. I don’t know if I should replace it or look at new ones. I just want black and white.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Very pleased.
on December 13, 2022
Posted by: Small business
from TN
The previous drum unit became noisy sometime before the Replacement Warning appeared, but it never stopped making good copies. The machine quieted down with the new drum. This is a several-year-old refurbished machine that hasn't missed a beat.
Shipment was super fast.
Shipment was super fast.
Written by a customer while visiting brother-usa.com