Customer reviews from brother-usa.com
Brother - DR820 Drum Unit - Black
Average customer rating
3.7
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for Brother - DR820 Drum Unit - Black
Customer Rating
1
Yes Junk
on July 18, 2024
Posted by: George0976
I bought this Genuine-Drum unit DR-820 on May 5,2024. Today 7/18/24 I am getting a message to "Replace Drum". The last drum unit I had lasted 7 years. So frustrated as I went to https://www.brother-usa.com/support and it's useless to get the information on what my options are given that it lasted 78 days. I even tried to send a picture but your useless website wouldnt allow me to upload it.
Response from brother-usa.comBy Brother Customer Service, July 22, 2024
We understand you are experiencing issues with the drum unit for your Brother HLL6200DW machine. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Wonderful customer service
on April 18, 2023
Posted by: Fluvanna Louisa Housing F
from Louisa Virginia
This company stands behind their products and provides superb customer service.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Quality product - User needs help ;-)
on May 9, 2025
Posted by: D Nelson
from Nevada
I have a long history with Brother products. I replace the drum shortly after the reminder pops up. I must have done something wrong this time, though. It has been installed less than a month and I am already getting reminders.
Written by a customer while visiting brother-usa.com