Customer reviews from Dymo.com
DYMO - 30252 LabelWriter 1.12 in. x 3.5 in. Address Labels - (2/Box) - White
Average customer rating
2.4
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
19
4 Stars
6
3 Stars
2
2 Stars
3
1 Star
43
4%of customers recommend this product.
(
1 out of
27)
Customer Reviews for DYMO - 30252 LabelWriter 1.12 in. x 3.5 in. Address Labels - (2/Box) - White
Customer Rating
1
difficult to use software
on October 3, 2024
Posted by: michaelll
from Seymour CT
I have been using the Dymo Label writer which works fine but the new software is atrocious, so difficult to use and understand, labels print with random size font after the size "auto" was chosen, I never had a problem with the previous version of the software, this version is lousy, please help.
Response from Dymo.comBy DYMO NA, October 8, 2024
Hello Michael.
Thank you for contacting us and sharing your feedback with us.
We sincerely apologize for the inconvenience you are experiencing using our software.
For smooth navigation of our software, we recommend following the software user guide on help.dymo.com. You can find it under Software > How to Use DYMO Connect for Desktop. The guide provides a step-by-step process for using all the features of our DYMO software.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for contacting us and sharing your feedback with us.
We sincerely apologize for the inconvenience you are experiencing using our software.
For smooth navigation of our software, we recommend following the software user guide on help.dymo.com. You can find it under Software > How to Use DYMO Connect for Desktop. The guide provides a step-by-step process for using all the features of our DYMO software.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
2
Extremely Disappointed!!!!
on October 22, 2024
Posted by: KJF1
The DYMO worked great until DYMO decided to "upgrade" the software, I kept the old software on my laptop even though it would automatically look for a software update, which I stopped manually. Then one day, my laptop acted up, and we had to reinstall the operating system on it, thus ruining my workaround for the DYMO modern software. Now that I have lost the old software, I cannot figure out how to create or import contacts. All our contacts have been lost. I would not suggest DYMO to anyone, unless you can tll me how to find the labels and correct the issue..
Response from Dymo.comBy DYMO, October 23, 2024
Hello.
Thank you for contacting us and sharing your feedback with us.
We are truly sorry to hear about the frustration you've experienced with the software update and the loss of your contacts.
To help resolve the issue, please uninstall the current DYMO software, and to reinstall the old software, please visit DYMO.com. support> Download software> Not sure which software to choose. compatability chart> Select by software> DYMO label Software> Windows> DYMO Label Software 8.7.4: After installing the software, you will see your old address book and saved labels.
If you have any issues, we are happy to work with you directly to troubleshoot and get your labels and contacts set up correctly again. Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am-5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for contacting us and sharing your feedback with us.
We are truly sorry to hear about the frustration you've experienced with the software update and the loss of your contacts.
To help resolve the issue, please uninstall the current DYMO software, and to reinstall the old software, please visit DYMO.com. support> Download software> Not sure which software to choose. compatability chart> Select by software> DYMO label Software> Windows> DYMO Label Software 8.7.4: After installing the software, you will see your old address book and saved labels.
If you have any issues, we are happy to work with you directly to troubleshoot and get your labels and contacts set up correctly again. Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am-5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Doesnt line up!
on November 5, 2024
Posted by: waste
doesnt line up correctly so waste of labels which equals a waste of money!
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, November 8, 2024
Hello.
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We sincerely apologize for the inconvenience caused. To resolve this issue, we recommend visiting the DYMO website at DYMO.com. Navigate to Resources and Guides and select DYMO User Guide for step-by-step instructions. Please ensure that the correct label size and orientation are selected in the software settings before printing. This will help you avoid any alignment issues and prevent label wastage.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We sincerely apologize for the inconvenience caused. To resolve this issue, we recommend visiting the DYMO website at DYMO.com. Navigate to Resources and Guides and select DYMO User Guide for step-by-step instructions. Please ensure that the correct label size and orientation are selected in the software settings before printing. This will help you avoid any alignment issues and prevent label wastage.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Dymo 450 turbo
on November 29, 2024
Posted by: jmc60
Horrible printer, keep getting error messages, support has not been helpful
Response from Dymo.comBy DYMO, December 9, 2024
Hello.
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us.
To resolve the error issue kindly follow the troubleshooting steps below:
1: Power Cycle: Remove the USB and Power Adapter from the printer and computer and then press the power button 15 times.
2: Clear Print Queue: Open the Control Panel > Hardware and Sound > Devices and Printer > Right-click on the DYMO printer list > Open Print queue/ See what is printing and cancel all documents.
3: Remove Printer: Right-click on the DYMO printer list > Remove Device.
4: Restart Print Spooler: Open the Services App > Look for Print Spooler at the bottom of the page > Restart Spooler.
5: Remove Drivers: Open Control Panel > Hardware and Sound> Devices and printer > Select any printer under the printer list > Print Server Properties > Remove > Remove drivers only.
For more advanced steps visit Dymo.com> Dymo Help Center > Software > Why am I receiving error while printing on Windows
Furthermore, to resolve the excessive feeding issue we recommend you clean the print head and roller by feeding a business card with alcohol on it in order to stop the excessive feeding that was the cause of the issue. Additionally, we recommend cleaning the printer sensors. Visit Dymo. com>support>Dymo Help Center> LabelWriter> How to clean my Dymo printer for advanced instructions.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us.
To resolve the error issue kindly follow the troubleshooting steps below:
1: Power Cycle: Remove the USB and Power Adapter from the printer and computer and then press the power button 15 times.
2: Clear Print Queue: Open the Control Panel > Hardware and Sound > Devices and Printer > Right-click on the DYMO printer list > Open Print queue/ See what is printing and cancel all documents.
3: Remove Printer: Right-click on the DYMO printer list > Remove Device.
4: Restart Print Spooler: Open the Services App > Look for Print Spooler at the bottom of the page > Restart Spooler.
5: Remove Drivers: Open Control Panel > Hardware and Sound> Devices and printer > Select any printer under the printer list > Print Server Properties > Remove > Remove drivers only.
For more advanced steps visit Dymo.com> Dymo Help Center > Software > Why am I receiving error while printing on Windows
Furthermore, to resolve the excessive feeding issue we recommend you clean the print head and roller by feeding a business card with alcohol on it in order to stop the excessive feeding that was the cause of the issue. Additionally, we recommend cleaning the printer sensors. Visit Dymo. com>support>Dymo Help Center> LabelWriter> How to clean my Dymo printer for advanced instructions.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Do not buy unless you just want to donate money
on December 5, 2024
Posted by: Stacia
from US
Wow, this label maker is shockingly bad, as is the Dymo Connect software. I only purchased this brand printer as I had inherited a stockpile of DYMO BRANDED labels from my predecessor. It can't read its own branded labels and won't let me manually add the type of label, rendering the printer useless. The software crashes constantly and the update took out my whole computer as well! I understand wanting to make extra money from your customers by forcing them to buy proprietary, overpriced labels, but the fact that I can't even use identical already purchased Dymo labels (that the product description said the printer used) is insulting and downright disrespectful. I am just disappointed that I have to give this printer at least one star just to post the review.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, December 9, 2024
Hello.
Thank you for your feedback, we appreciate it as it is valuable to us.
We sincerely apologize for the inconvenience caused. We would like to kindly inform you that our LabelWriter 5 series printers were designed to work with DYMO Authentic labels only, to prevent issues such as excessive feeding, label jams, and misaligned printing. Our labels will provide the best user experience.
Additionally, we are sorry for the inconvenience caused by the software crashes and updates. To troubleshoot please visit DYMO.com>Support>helpcenter>Software>Troubleshooting the DYMO software crashing
In addition, we have forwarded your feedback regarding the price of our DYMO labels to the appropriate department for further review.
If you have more questions or feedback, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for your feedback, we appreciate it as it is valuable to us.
We sincerely apologize for the inconvenience caused. We would like to kindly inform you that our LabelWriter 5 series printers were designed to work with DYMO Authentic labels only, to prevent issues such as excessive feeding, label jams, and misaligned printing. Our labels will provide the best user experience.
Additionally, we are sorry for the inconvenience caused by the software crashes and updates. To troubleshoot please visit DYMO.com>Support>helpcenter>Software>Troubleshooting the DYMO software crashing
In addition, we have forwarded your feedback regarding the price of our DYMO labels to the appropriate department for further review.
If you have more questions or feedback, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Every time you run out of labels you need to reset
on December 11, 2024
Posted by: travis
label maker is great but every time you need to change labels it doesnt recognize that you have changed them. I also always defaults to a standard label size even if you only use a different label size. You have to say a pray each time you turn it on that it recognizes you have the right labels in there. Over all its a giant pain
Response from Dymo.comBy DYMO, December 13, 2024
Hello.
We sincerely apologize for the inconvenience you experienced with our product. Thank you for sharing your feedback with us.
For our latest 5 Series printers, we have introduced advanced label detection technology that automatically recognizes the label size, eliminating the need to manually select the label each time. This improvement ensures a seamless and hassle-free experience.
If you are using one of our earlier models or facing issues with your current printer, we would be happy to assist you in resolving this.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience you experienced with our product. Thank you for sharing your feedback with us.
For our latest 5 Series printers, we have introduced advanced label detection technology that automatically recognizes the label size, eliminating the need to manually select the label each time. This improvement ensures a seamless and hassle-free experience.
If you are using one of our earlier models or facing issues with your current printer, we would be happy to assist you in resolving this.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Old model and software is much better.
on December 17, 2024
Posted by: CU2014
This model and updated software is very difficult to use. Not user friendly at all. All of us in the office miss our old one. The software should be changed to be more like the old version. Need an 18 pt font option.
Response from Dymo.comBy DYMO, December 18, 2024
Hello.
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We are sorry to hear that your experience with the new model and updated software has not met your expectations. Our goal is to continuously improve and provide the best possible solutions for our users.
In the meantime, if you prefer the older software, you can still download and install it from the DYMO website. Please visit Dymo.com>Support>Download Software>Not sure which software to choose>Compatibility chart>Select Software>DYMO label software8.7.4 for windows and 8.7.5 for macOS.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We are sorry to hear that your experience with the new model and updated software has not met your expectations. Our goal is to continuously improve and provide the best possible solutions for our users.
In the meantime, if you prefer the older software, you can still download and install it from the DYMO website. Please visit Dymo.com>Support>Download Software>Not sure which software to choose>Compatibility chart>Select Software>DYMO label software8.7.4 for windows and 8.7.5 for macOS.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Pain getting it to read full roll
on December 26, 2024
Posted by: Joeg
It's fine when it works but a huge hassle when you have to replace the roll of labels. It is easy enough to change out the roll however getting the label maker to acknowledge that it is changed is another thing. The point of the labels are so it knows how many is left, yet it doesn't detect being changed to a full roll.
Response from Dymo.comBy DYMO, January 2, 2025
Hello.
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We sincerely apologize for the inconvenience caused. To address this issue, we recommend performing a quick power cycle.
Disconnect all cables from the LabelWriter, including the power and USB connections. Remove the label roll from the printer. Press the power button 15 times, then reconnect the cables and ensure the printer is powered on.
Reinsert the label roll, ensuring it is properly seated with the labels feeding under the guides.
This should reset the device and help it recognize the full roll.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We sincerely apologize for the inconvenience caused. To address this issue, we recommend performing a quick power cycle.
Disconnect all cables from the LabelWriter, including the power and USB connections. Remove the label roll from the printer. Press the power button 15 times, then reconnect the cables and ensure the printer is powered on.
Reinsert the label roll, ensuring it is properly seated with the labels feeding under the guides.
This should reset the device and help it recognize the full roll.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com