Customer reviews from brother-usa.com
Brother - QL-800 High-Speed Thermal Label Printer - White/Black
Average customer rating
4.1
(137 Reviews)
Rating breakdown 137 reviews
5 Stars
81
4 Stars
22
3 Stars
11
2 Stars
7
1 Star
16
78%of customers recommend this product.
(
42 out of
54)
Customer Reviews for Brother - QL-800 High-Speed Thermal Label Printer - White/Black
Customer Rating
5
Great features
on April 19, 2021
Posted by: Lynn
Great for my business, easy to use! Best little printer
Written by a customer while visiting brother-usa.com
Customer Rating
1
Disappointment.
on May 10, 2021
Posted by: Myron
from Cedar grove New Jersey USA
Failed to communicate with computer (Dell Windows 10) Needs to have drivers re-entered each time to operate.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 12, 2021
We are sorry that you are experiencing issues with your Brother QL-800 label printer and we'd like to help. We have many helpful resources on our support website which should address this issue. If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/ql800
Written by a customer while visiting brother-usa.com
Customer Rating
3
Eternally Puzzeled
on November 14, 2022
Posted by: Jersey Tomato
I am eternally puzzeled by Brother and how they can make such wonderful machines that are powered by some of the most arcane software on the planet!
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, November 14, 2022
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Perfect label maker for home office and workshop.
on January 2, 2023
Posted by: Multiuse Man
from Montana
Easy to use, works great with little difficulty. Makes very nice labels at an economic cost.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Waste of money
on July 10, 2023
Posted by: Melissa
from Shirly, New York
I bought my QL-800 for school. I would have loved to use it, unfortunately it didn't broke right after I got it. I try getting it warranty but that was no luck. I expect so much more from brothers.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, July 11, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues with your Brother QL800. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We will gladly stand behind the terms of our warranty. During the warranty period, we will repair or replace the machine for manufacturing defects. In order to confirm issue is covered by terms of warranty, troubleshooting will need to be performed. Your Brother QL800 has a warranty period of (2 Year Limited Exchange) from the date of purchase.
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
We will gladly stand behind the terms of our warranty. During the warranty period, we will repair or replace the machine for manufacturing defects. In order to confirm issue is covered by terms of warranty, troubleshooting will need to be performed. Your Brother QL800 has a warranty period of (2 Year Limited Exchange) from the date of purchase.
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Unable to down load drivers and get it to work.
on May 26, 2024
Posted by: BOB from Jacksonville Flo
I bought the QL-800 Label maker 3 weeks ago but have not used it because i have not been able to download the drivers. I have a call (text) into the support team but because of the holiday they won't be able to get back with me for another 3-4 days. I'm on hold.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Printer Driver Issue
on November 6, 2024
Posted by: Susan I
from New Jersey
The printer looks great but I have not been able to get it to work so right now, I have not used it.
Response from brother-usa.comBy Brother Customer Service, November 8, 2024
Thanks for taking the time to review your experience with the Brother QL800. We appreciate your feedback. I’m sorry to hear that you are having issues with the Brother QL800. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/QL800
https://www.brother-usa.com/support/QL800
Written by a customer while visiting brother-usa.com
Customer Rating
3
Good product but can’t learn to use it
on December 8, 2024
Posted by: Captcdoo
Barely car work it. Fumbling my way through poor directions I’m try to get it to do more but afraid to mess up what I got
Response from brother-usa.comBy Brother Customer Service, December 9, 2024
Thanks for taking the time to review your experience with the Brother QL800. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com