Bought the shredder in April 2021 and it's currently June 12, 2021, and it has stopped working. The "safe sense" light is on and I have watched all the youtube videos to clear it and because it's so "safe" it no longer shreds. I would return it if I had the box but threw it away because it worked like it was described the first couple of days. I followed the directions and even put less paper into shred but once the light came on, I have not been able to use it nor return it.
Pros: Safety Features, Secure Cut Size
Cons: Quality Construction, Safety Features
No, I would not recommend this to a friend.
Response from fellowes.comBy CM, CS, June 14, 2021
We are so sorry to hear that you are having problems with your 60Cs, unhappy21! Please give customer service a call so we can assist you in resolving this issue. The number is conveniently located in the user guide as well as on a label adhered to the head of the shredder. M-F, 8am-6pm CST. Thank you.
I initially purchased the Fellowes 99Ci, because it was a heavy duty shredder and I like that the bin pulled out from the side (I don't have a lot of room). But I unfortunately had to return it because it was so big. I then purchased the 60CS. It's only for light home use anyway. It's similar to the last Fellowes shredder I had. I love my 60Cs. It shreds fairly quietly and does a good job. I like the size and looks of it, and I like the safety features as well. I only wish that it had a bin that pulled out from the side, as these are easier to empty than the pull off tops. It has a 10 sheet capacity, but I always shred less to be safe.
This is the 2nd 46060 I have bought. The last unit quit working yesterday I think the gears wore out. Have been running it since August of 2016. So performed well during that time.
Response from fellowes.comBy CM, CS, April 14, 2021
Thank you for sharing your experience with the community, Gilleye. We are sorry to read you had difficulty with your first unit, but appreciate your continued support! If you haven't called our customer service professionals to troubleshoot your shredder, please do so. We are here to assist you!
I was very happy with this shredder. It did the job and was reasonably quiet until the safety light stayed on after emptying it. I was disappointed, but less than 10 minutes on the phone, including hold time, with customer support and they are shipping a replacement. That problem doesn't show up a lot in reviews, so I can accept a fluke event. The warranty service was outstanding!