The chair is comfortable but the casters don’t swivel well on a hard surface like a chair pad and there is a considerable amount of wobble where the seat attaches to the height adjusting piston. If it were a cheap chair that would understandable but that isn’t the case.
I'm a much larger man than this chair is rated for so I'm reserving judgment on it for now. This Emerge chair so far is comfortable The finish is good and it doesn't make the back of my legs sweat which is nice. The height and width are great very nice design there. I don't use the flip up arms much because I don't need to but it is a nice feature. I am 6'3" weight 325 and I am a bit worried about putting much weight on the arm rests but need them because of several back surgeries. I need them to rest some weight on because of my spine issues. So far so good. I know Staples rated the chair for 250 pounds but when I looked on the website they were 275 so there is some cya going on there. I don't blame them there and gives me hope that this chair will last awhile. I like it and would recommend it to others so far!
Good chair better service from Staples Customer Care
on April 7, 2021
Posted by: J.H.
Verified Purchase:Yes
4 stars for this chair. 5 stars for their Customer Service. My chair got a broken wheel mount after 3 months. I did not have the extended warranty but this chair comers with a 7 year manufacturer warranty. I had lost my receipt but the store I bought it from furnished me a copy and I set out to call Staples customer care. The lady I talked to said they were out of the chair replacement base but had me hang on hold for 5 min. When she got back on the line she said "I'm shipping you a new chair get rid of the old one! 2 days later I get a new chair! Its comfortable and since I play guitar and do home recording I like the fold away arms. (Which is what sold me on this chair in the first place) I took the new chair base and filled the empty spaces around the wheel mounts with hot glue to give them more support. So far so good on the new one. I would recommend this chair.