I ordered the chair and got it the next day. Wow! Only minimal difficulty putting it together - it's almost a 2 person job. I love the high back and that the arms come up. It's pretty comfortable. Every once in a while it doesn't feel exactly right but I just shift and it's ok. I had tried the same chair with the cloth pieces which I preferred and thought I was ordering it - my mistake. I haven't been able to relax the tilt back to my liking and the 'legs' aren't as long as they could be - I like to use them as foot rests and the chair fell over with me the other day when I leaned to get something. That was not good. However overall it's working fine and does the job I require. We'll learn to work with each other over time.