First you start with the look of the chair when you walk into the office . . . AMAZING. And it just gets better once you sit in it. Well packaged and pretty easy to put together. Just don't tighten all the screws tight when putting the back onto the seat. Loosely tighten enough for a grip and then go back and tighten all up after ALL the screws are in place.
Very cool salesman. Very professional and patient as we decided on chair color. He handled everything from pulling chair from stock ringing it up and loading in my vehicle.