I HAVE NOTHING BUT PRAISE FOR STAPLES CONNECT! !t took me two returns before I found the perfect office chair but through every step of the process all through the process the sales and service people were patient friendly and helpful. Tip: No matter how good a chair looks in the store the true test is sitting in it for a day or two at home. Staples understands this and makes it super-easy to make exchanges.
I ordered this online for my husband and he loves it! He's a big guy and is on the computer or watching tv sometimes for several hours and has even fallen asleep in it. This chair fits him perfectly the seat height adjustment and the recline control are easy to use. The chair was easy to assemble and the price was awesome $99 Black Friday deal delivered directly to our home! The blue & black colors look really cool.
I was looking for a more comfortable and supportive chair for hundreds of dollars more than this one but when I sat in it in the store it was so comfortable and for the price I bought it on the spot. The staff member was super helpful and I bought the extended warrantee which paired with assembly so all in all a super value.
The only downsides might be that the arms and headrest are not height-adjustable but adding a cushion to the seat put me at the right height for the headrest. I don't like having the brand name boldly displayed on it that is tasteless. It was very hard to finish the assembly I had to have help. It helps to use a drill. The metal parts seem thicker and stronger than all the previous chairs I've had which is perhaps why they can have a seven-year-warranty on it.