Ian the manager did a great job making me realize about installation Staples provide the 3 year extended plan and the benefits of the program. He should be commended for great service.
The quality of this chair seems reasonably good although time will tell. It was requested as a birthday gift after having sat in one owned by a friend. Although she exceeds the expressed weight limit significantly I made the purchase for her to use at her sewing machine. I have sat in it and it is comfortable even though I'm close to the 225 lb. weight limit. As for the instructions... they leave something to be desired. I purchased it unassembled and put it together myself in 45 minutes. The instructions indicate that all the (8) bolts should be tightened with your fingers which is impossible as each goes into a recessed well. The order of assembly is that the arms are to be bolted to the seat first then the back. If I had to do this again I would loosely bolt the arms to the back first and then the seat as you'll have to lay the chair on its side unless you have an assistant to hold the back in place. It was not terribly difficult to assemble.
Comfortable chair. I use it for work and sit in long hours. Every now and then the chair goes down when you sit on it so you have to readjust the height. Probably happened 4 or 5 times on me in the last 2 months.