This is a well made chair - with a seat cushion ‘bounce’ and nice recline and adjustment features. Even had help to load it into my trunk. Nice chair great service and price.
When I reached the second step in the assembly the holes that were drilled in the seat didn't match the metal attachment to the seat. Two of the holes were in the wrong place. When I took it back the store employees agreed as two of them tried to assemble the metal bracket to the seat but couldn't. A new chair will arrive tomorrow (meaning another 20 + mile trip each way back to the store) and hopefully the assembly will work this next time.
Good solid chair so far owned for one week. Rolls nice sits comfortably for all day in the home office. Gray and black look professional for the office zoom meetings. Good purchase for the price.