I went to the store to sit in this chair and the customer service was fantastic. I have put this chair up and it works perfect and is well worth the price!!
The chair itself is comfortable and I like the lifting arms however it felt like it was trying to pitch me forward at all times at first. I had to loosen up the tilt completely to even be able to lean it back and I wish I could lean back without having to hold it there all the time instead of bracing it with my feet. It's a fine chair but not awesome at relaxing to watch TV.
The chair is exactly what we needed. The only issue we had was in assembly some of the instructions could use more verbose explanations sometime a picture is not as good as a few words.