Hey I'm the grandson that owns the chair my grandfather bought the chair it's really nice and here's why. Its really soft which I like and I have a really sensitive headset mic and the chair blocks the noise from behind me.
As a whole the chair appears to be comfortable with the lumbar support and ability to tilt or lean back (or rock in my case) and I love the fact the arms can be moved out of the way. What I do find is the seat is a bit on the firm side making it uncomfortable without an added pad. I also wish the seat had its own tilt function but I knew this one didn't offer that when I purchased it. My son has the same chair and for him it's the best chair he's owned. He's of a smaller frame than I am and doesn't experience the same discomfort as I do. Would I recommend this chair to someone.........yes. Just because it might not work for me without added padding doesn't mean it's not a great chair.