Everyone was friendly helpful and knowledgeable. The only problem I had was convincing one staff member that the chair I wanted was on sale. There was a confusion between the one advertised and the one sitting on the second floor. Eventually it was straightened out with the help of staff members on the basement level. The chair is now sitting in my living room and everyone loves it but I'm stymied as to what to do with my cats who would like nothing more than to tear the new chair to shreds.