I HAVE NOTHING BUT PRAISE FOR STAPLES CONNECT! !t took me two returns before I found the perfect office chair but through every step of the process all through the process the sales and service people were patient friendly and helpful. Tip: No matter how good a chair looks in the store the true test is sitting in it for a day or two at home. Staples understands this and makes it super-easy to make exchanges.
When putting the chair together you have to dig in the holes to find the metal piece the screw goes into and then the material starts to tear and foam comes out. Returned to store.
Purchased this chair because I was tired of my back hurting in my other normal living room chair. Very satisfied with this one - comfortable supports my back and lets me enjoy playing.