Good chair better service from Staples Customer Care
on April 7, 2021
Posted by: J.H.
Verified Purchase:Yes
4 stars for this chair. 5 stars for their Customer Service. My chair got a broken wheel mount after 3 months. I did not have the extended warranty but this chair comers with a 7 year manufacturer warranty. I had lost my receipt but the store I bought it from furnished me a copy and I set out to call Staples customer care. The lady I talked to said they were out of the chair replacement base but had me hang on hold for 5 min. When she got back on the line she said "I'm shipping you a new chair get rid of the old one! 2 days later I get a new chair! Its comfortable and since I play guitar and do home recording I like the fold away arms. (Which is what sold me on this chair in the first place) I took the new chair base and filled the empty spaces around the wheel mounts with hot glue to give them more support. So far so good on the new one. I would recommend this chair.