Looked and felt great in the store. When I began to put the chairs together at home I began to see the poor workmanship and lack of quality. At first I thought perhaps it was the chair I got but I bought 2 of them and they both have common issues. Fitting holes not lining up and necessary to manhandle it to get things to fit. On top of that multiple scuffs scratches and nicks in the finish. The gloss paint finish also had rough mat patches where the paint clearly wasn't applied properly. Also be careful as where they stapled the fabric many of the staples were protruding and had sharp corners that would have caused injury if someone wasn't being careful. I was able to hammer them in and rid the chairs of sharp objects. Once the chairs were together still an Ok chair as long as you can overlook all the blemishes in the finish.
The chair is comfortable but does not lean backwards no mater how much you turn the adjustment knob. But that is a small thing as the chair is very nice with padded arm rests.