Customer Reviews for Folger's - Folgers Ground Coffee Toasty Hazelnut - 9.6 oz
Customer Rating
4
Very bold
on August 12, 2023
Posted by: kymm
[This review was collected as part of a promotion.] Very strong and fragrant coffee. Bold hazelnut flavor that doesn’t leave a weird aftertaste like some flavored coffees I’ve tried! Finely ground and roasts so well!
I have been an enthusiastic Hazelnut drinker for years. It always tasted great. This "Toasty Hazelnut" is just burned coffee that tastes horrific! I think, as do many of my real Hazelnut drinking friends, that you should go back to the original Hazelnut that always delighted our pallet. Now I am stuck with 5 canisters of this new garbage. This is bad business and truly a shame. I hope this doesn't kill the garden I plan to dump this into!
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, August 16, 2023
We are sorry to hear that you're not enjoying our Toasty Hazelnut coffee, please know your comments have been shared. We would like to learn more about your experience, and will be reaching out to you by email.
First cup of the new coffee this morning. Too many changes and they are all bad. Biggest change is the coffee profile was changed significantly! Darker roast and extremely bitter now. This tells me over roasting and / or lesser quality beans. Only a very faint taste of hazelnut. Less in the cannister, higher cost per pound, and less ingredient cost through inferior ingredients. Try a blind taste test with the old coffee and the new toasty.
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, August 11, 2023
We are certainly disappointed to hear this, but appreciate the feedback. The Toasty Hazelnut coffee was recently reformulated. As our quality is very important to us, we would like to learn more about your experience, so please look for an email from us.
[This review was collected as part of a promotion.] This type of Folgers coffee has been my dad‘s favorite since I can remember when I was a little girl! I gave this to him and he absolutely loves it. I took a sip and it taste great 
So disappointed the toasty hazelnut has replaced the previous hazelnut. The grounds are darker and finer, and the previously notable hazelnut flavor is overshadowed by it.
No, I would not recommend this to a friend.
Response from folgerscoffee.comBy Folgers, Consumer Care, August 9, 2023
We wanted to reach out and let you know there was a minor reformulation to our Hazelnut coffee. We will be sure to share your feedback with our team, and appreciate you reaching out. We would like to learn more about your experience, and look forward to connecting via email.
First, what is the difference between Toasty Hazelnut coffee & Hazelnut coffee? Then the really big question: why is the Toasty version "54 gm less" at the same cost? It is so reassuring to know that your wallet is more important than your customers.
Hazelnut has a very distinct smell and flavor, you either like it or you don't. Personally I love it and it doesn't last long around me. I wish it was available in the larger 30oz container, I would buy nothing else.
I bought this 5 years ago and I'm still on the same container!! CRAZY!! This HAZELNUT taste is awesome as well!!! I'm still drinking the same one as 5 years ago so I'm guessing there is no expiration date!! I love this and totally recommend!!!