We had this model before for 10 years. It worked great and finally wore out. We bought this same model and it does not operate near as well as the old one. It is like there is now a “clutch” of some sort and it sounds horrible and just does not blend as well.
Response from vitamix.comBy Vitamix, March 24, 2026
Hi! We are sorry to hear that you are not enjoying your new Vitamix as much as your previous one. Please call us at 1-800-848-2649, so we can troubleshoot it with you and make sure it is working as it should.
I am so pleased with this purchase. I appreciate all those on YouTube who demonstrated recipes as it helped me decide which one to buy. My old blenders could not process the ingredients well enough to create the smooth sauces and smoothies I wanted. I would buy this one again in a minute!!
I had my first one for 14 years. Ordered this one about a month ago. Like most products, it's not built like it used to be. Disappointing. I will not be buying Vitamix next time.
Pros: Easy to use
Response from vitamix.comBy Vitamix, April 14, 2026
Hi! We are sorry to hear that your machine does not seem to be performing as well as your first one. Please call us at 1-800-848-2649, so we can troubleshoot your machine and further assist you with it.
I wish I hadn't waited so long. Creamy soups and smoothies are a breeze. Clean up is so easy. Love the square base that keeps the jar from rotating at high speed.
Pros: Texture Quality, Easy to use, Versatility, Power