Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.7
(332 Reviews)
Rating breakdown 332 reviews
5 Stars
276
4 Stars
36
3 Stars
12
2 Stars
5
1 Star
3
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Posted by: Shubham
from Pennsylvania, PA
Verified Purchase:Yes
Honestly, this laptop is a disappointment. Even after upgrading to an Intel Core Ultra 7 and more RAM, it still lags on basic university websites like Canvas. It’s not even a month old, and it already feels unreliable.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R Team, April 7, 2026
Good day Shubham,
Thank you for taking the time to share your experience with using the Samsung Galaxy Book5 Pro 360. We appreciate your constructive input as we continue to improve our product line to best suit the needs of our customers. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Please take a moment to review, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your PC. Feel free to contact Samsung Support afterward if you have any questions for us or if you would like any further assistance. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Thank you for taking the time to share your experience with using the Samsung Galaxy Book5 Pro 360. We appreciate your constructive input as we continue to improve our product line to best suit the needs of our customers. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Please take a moment to review, "Samsung PC runs slowly or freezes" to help resolve what you've described to be experiencing with your PC. Feel free to contact Samsung Support afterward if you have any questions for us or if you would like any further assistance. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Written by a customer while visiting Samsung US
Customer Rating
5
Great computer for travel - love tablet mode
on April 6, 2026
Posted by: Milo13
[This review was collected as part of a promotion.] I have had the Book 2 Pro 360 since it was new, marking my first switch from Toshibas and Asus laptops. I loved the flexibility of the tablet mode (which my last Asus had, but with a lot more weight). It's very easy to travel with, has plenty of battery life, and a great feel. The screen is fantastic for work, editing photos and videos, and watching movies.
After my Book2 suffered a cracked screen from a rough trip I was reimbursed a good part of the cost from a Samsung warranty and a while later decided to put that toward the Book 5. I missed the fun colors available for the Book2, since it made it easier to pick mine out in a crowd, but the fast performance more than makes up for any disappointment. I am sold on Samsung computers now and imagine my next will be a Samsung too. The interoperability with my phone and tablet is also a plus.
I haven't had much time to check out Galaxy AI functions yet, but am so pleased with how they work on my phone I expect to love it here too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing experience
on May 12, 2026
Posted by: WakandaNamesThis
[This review was collected as part of a promotion.] Amazing laptop. Great screen, decent performance, solid build. Features such as file sharing, Galaxy AI, and camera share are very useful. Only complaint would be raw power of the device for the price.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Link to windows
on May 21, 2026
Posted by: Nazeer
[This review was collected as part of a promotion.] Its great to have samsung in my daily life it's make my work easy to manage 😌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device, amazing autonomy
on May 21, 2026
Posted by: Anthony504
[This review was collected as part of a promotion.] I'm loving Galaxy Book5 pro 360, great device, amazing battery and I love the seamless between galaxy ecosystem is, with my phone, my tablets and everything, is not perfect(usually windows 11 issues) but definitely i'm loving
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lightweight Laptop with Good Productivity Features
on May 25, 2026
Posted by: 11spatel11
[This review was collected as part of a promotion.] I’ve been using the Galaxy Book5 Pro 360 for work, meetings, media, and everyday productivity, and overall it has been a good experience. The display is bright, sharp, and excellent for watching content or multitasking. The lightweight design also makes it easy to carry while traveling or commuting.
The 2-in-1 flexibility is useful when switching between laptop and tablet mode, and the touchscreen works smoothly. Integration with other Samsung devices has been convenient, especially for file sharing and continuity features.
I’ve also explored some Galaxy AI features, which can be helpful for productivity and quick tasks. That said, battery life and performance may vary depending on heavier workloads, and the laptop may not be ideal for very demanding gaming or intensive editing. Overall, it feels like a premium productivity-focused device.
The 2-in-1 flexibility is useful when switching between laptop and tablet mode, and the touchscreen works smoothly. Integration with other Samsung devices has been convenient, especially for file sharing and continuity features.
I’ve also explored some Galaxy AI features, which can be helpful for productivity and quick tasks. That said, battery life and performance may vary depending on heavier workloads, and the laptop may not be ideal for very demanding gaming or intensive editing. Overall, it feels like a premium productivity-focused device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Galaxy product
on May 25, 2026
Posted by: ZaidJafet
[This review was collected as part of a promotion.] I love Galaxy products this computer has great specs and features, I can connect my Galaxy phone and used in the computer and many other features.
The Galaxy AI on this device is not the exception of been a great system, they keep upgrading to make it more better and easier to use.
The Galaxy AI on this device is not the exception of been a great system, they keep upgrading to make it more better and easier to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
All great except the mouse pad since day one.
on May 25, 2026
Posted by: MightyIT
[This review was collected as part of a promotion.] Dropped my 6 year old samung 360 on its charger while plugged in and broke the charging connection.
It worked wonderfully.
This one came with windows 11.
Love AI and wish it would merge with my galaxy phone. I have that one tuned into all I need from it, so far.
Copilot likes to occupy more real-estate on desktop than necessary even in Outlook.
It's as fast as my old one.
Lighter
Can draw better when folded wish the pen would stay in the unit like the galaxy phones.
I'm happy except for having to pop the mouse pad repetitively.
It worked wonderfully.
This one came with windows 11.
Love AI and wish it would merge with my galaxy phone. I have that one tuned into all I need from it, so far.
Copilot likes to occupy more real-estate on desktop than necessary even in Outlook.
It's as fast as my old one.
Lighter
Can draw better when folded wish the pen would stay in the unit like the galaxy phones.
I'm happy except for having to pop the mouse pad repetitively.
Value
4
Written by a customer while visiting Samsung US