Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.8
(316 Reviews)
Rating breakdown 316 reviews
5 Stars
265
4 Stars
34
3 Stars
11
2 Stars
3
1 Star
3
91%of customers recommend this product.
(
93 out of
102)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Posted by: Deborah
from New York
Expertise:Expert
Verified Purchase:Yes
The screen won't turn on. It's the same thing that happened to the last one i purchased. So i purchased a new one because i couldn't wait for repair since i was traveling. As for this one, since it was still under warranty, I was able to send it back. The tech team said they have to delete everything and factory reset it. I can't get any work done because they are both not working. Depressed and crying!!!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, January 16, 2026
Hello Deborah,
Thank you for taking the opportunity to reach out to share your experience using your Samsung Galaxy Book5 Pro 360. We appreciate your constructive input as we improve our product line. We understand how frustrating it may feel to have a device that may not be functioning as anticipated. As you know, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Unlike desktop computers, laptops need to be frequently charged since they have an internal battery. If your Samsung PC will not start or turn on, it probably needs a quick charge. On the other hand, if the laptop is not charging or the charger doesn’t seem to be working, or you have a desktop with power issues, then you’ll need to check the power source and some other possible causes. When you have the time available, please check out "Samsung PC does not start, power on, or charge" to conduct some troubleshooting steps to help resolve what you've described to be experiencing with your PC. If you would like any further assistance afterward, please feel free to reach out to Samsung Support. We're always happy to listen and work toward a better experience for our customers. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Samsung PC does not start, power on, or charge
https://www.samsung.com/us/support/troubleshooting/TSG01209064/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thank you for taking the opportunity to reach out to share your experience using your Samsung Galaxy Book5 Pro 360. We appreciate your constructive input as we improve our product line. We understand how frustrating it may feel to have a device that may not be functioning as anticipated. As you know, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Unlike desktop computers, laptops need to be frequently charged since they have an internal battery. If your Samsung PC will not start or turn on, it probably needs a quick charge. On the other hand, if the laptop is not charging or the charger doesn’t seem to be working, or you have a desktop with power issues, then you’ll need to check the power source and some other possible causes. When you have the time available, please check out "Samsung PC does not start, power on, or charge" to conduct some troubleshooting steps to help resolve what you've described to be experiencing with your PC. If you would like any further assistance afterward, please feel free to reach out to Samsung Support. We're always happy to listen and work toward a better experience for our customers. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Samsung PC does not start, power on, or charge
https://www.samsung.com/us/support/troubleshooting/TSG01209064/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy has come a long way!
on February 25, 2025
Posted by: Galaxy4life
[This review was collected as part of a promotion.] I love how seamless it is between my galaxy phone and laptop. Drag and drop, pick up where I left off, saved files across devices. I'm a huge fan of Surface devices but Galaxy is making it easier to switch for the integration it has. Long battery life to work and watch shows. Not much this can't do.
Value
5
Written by a customer while visiting Samsung US
Posted by: Alex
from Long Beach, MS
Verified Purchase:Yes
Bought for my wife who has been wanting a laptop for the longest! She says it's amazing! The game features are excellent and the fact you can turn it into a tablet if you need to. The laptop runs smooth and the things you can do with it feel endless.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Beginner
Verified Purchase:Yes
If you're one who is used to having a couple of programs and an open browser with multiple tabs, go for the 32 GB which isn't sold here. 16 isn't enough for heavy multitasking.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R Team, August 11, 2025
Hello Monk,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Book5 Pro 360 and the Galaxy Book5 Pro are high-performance laptops with intelligent Copilot+ PC and Galaxy AI features and powerful Intel Core Ultra 7 (Series 2) processors which are great for intensive workloads and features an NPU capable of up to 47 TOPS, a CPU with up to 18% and GPU with up to 16% improved performance when compared with Galaxy Book4 Pro 360 model. Feel free to check out the resources shared below to help resolve what you may be experiencing with the performance of our device. If you have any questions for us afterward or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Book5 Pro 360 and the Galaxy Book5 Pro are high-performance laptops with intelligent Copilot+ PC and Galaxy AI features and powerful Intel Core Ultra 7 (Series 2) processors which are great for intensive workloads and features an NPU capable of up to 47 TOPS, a CPU with up to 18% and GPU with up to 16% improved performance when compared with Galaxy Book4 Pro 360 model. Feel free to check out the resources shared below to help resolve what you may be experiencing with the performance of our device. If you have any questions for us afterward or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Written by a customer while visiting Samsung US
Posted by: Brentb
Verified Purchase:Yes
So far, the battery life has been outstanding, the performance had been great. A slight negative is the size of the tracking pad. It is a little large and compresses the keyboard. It takes getting used to but is ok.
Written by a customer while visiting Samsung US
Customer Rating
5
My second laptop
on February 9, 2025
Posted by: Michael9
[This review was collected as part of a promotion.] I purchased another brand a few months ago and sent it back after two weeks. Big bulky small screen, just not a good match for what I wanted. Now This Samsung, from packaging on has been nothing but impressive. Slim and beautiful to look at. Big vibrant touch screen. Seemless bond between my phone. Can even drag from device to device. Fold in half and have an extraordinary tablet. Entire experience is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Device
on February 18, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I love how fast it is, with seamless actions across apps. The beautiful HDR display, and ease of use with all of my Samsung devices is a huge plus. The 360 model turning into tablet mode has great functionality, and the included S pen furthers the functionality of the device. It was a great buy.
Value
5
Written by a customer while visiting Samsung US
Posted by: Mike
from Arkansas
Expertise:Beginner
Verified Purchase:Yes
It's a real nice laptop but using my phone is quicker and simpler
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy R&R Team, February 24, 2025
Good day Mike,
Thank you for finding the time to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Feel free to check out, "Samsung PC runs slowly or freezes" to help resolve what you may be experiencing with your Galaxy Book5 Pro 360. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Samsung PC runs slowly or freezes"
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Thank you for finding the time to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Feel free to check out, "Samsung PC runs slowly or freezes" to help resolve what you may be experiencing with your Galaxy Book5 Pro 360. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Samsung PC runs slowly or freezes"
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Written by a customer while visiting Samsung US