Customer reviews from hp.com
HP - 17 BE6J9UA#ABA Laptop, Ultra 7-255U, 16GB, 256GB SSD, 17.3" FHD (1920x1080), Intel Graphics, Win 11 Home S-Mode - Natural Silver
Average customer rating
3.8 out of 5
3.8
(13 Reviews)
Open Ratings Snapshot
Rating breakdown 13 reviews
5 Stars
8
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
3
0%of customers recommend this product. 
(
0 out of 1
)
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Customer Reviews for HP - 17 BE6J9UA#ABA Laptop, Ultra 7-255U, 16GB, 256GB SSD, 17.3" FHD (1920x1080), Intel Graphics, Win 11 Home S-Mode - Natural Silver
Customer Rating
5 out of 5
5
on September 8, 2026
Posted by: Natalie
Verified Purchase:Yes
wonderful computer, easy to set up and use, great screen
Written by a customer while visiting hp.com
Customer Rating
1 out of 5
1
terrible
on September 6, 2026
Posted by: scott
Verified Purchase:Yes
nothing . I got it because HP is what I always buy because it use to be what I wanted
Written by a customer while visiting hp.com
Customer Rating
1 out of 5
1
Not SSD upgradeable
on February 13, 2026
Posted by: jerbucc
from NJ,USA
Verified Purchase:Yes
Not upgradeable- I purchased the Ai-17-Cn5037nr with 256G drive, thinking I could add a 2.5" 1T SATA drive that I had to it. Upon opening it , I discovered there is a space for it, but there is no cable or even a cable connector on the motherboard to add it. I verified this with HP support. They said either use an external USB drive or replace the 256G m.2 drive with a larger one.
If you typically add drive space, don't buy this model.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
3 out of 5
3
If you have had a touch screen before, make sure that it is important for your new laptop also.
on December 19, 2025
Posted by: Cheetahroo
from Florida
Verified Purchase:Yes
Just make sure your laptop has a touch screen.
Written by a customer while visiting hp.com
Ratings-Only Reviews
Based on the average of (9) ratings-only reviews
Overall Customer Rating
4.4 out of 5
4.4