Customer reviews from brother-usa.com
Brother - QL-800 High-Speed Thermal Label Printer - White/Black
Average customer rating
4.1
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
82
4 Stars
22
3 Stars
11
2 Stars
7
1 Star
16
78%of customers recommend this product.
(
42 out of
54)
Customer Reviews for Brother - QL-800 High-Speed Thermal Label Printer - White/Black
Customer Rating
3
Good product but can’t learn to use it
on December 8, 2024
Posted by: Captcdoo
Barely car work it. Fumbling my way through poor directions I’m try to get it to do more but afraid to mess up what I got
Response from brother-usa.comBy Brother Customer Service, December 9, 2024
Thanks for taking the time to review your experience with the Brother QL800. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Perfect for a small business
on November 6, 2024
Posted by: Cheris
from Ohio
I love my new brother printer! I have a small candy business and I used to have to use Avery labels to print to label all my products which was time-consuming and way more expensive. This is quick and easy and I love it.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Printer Driver Issue
on November 6, 2024
Posted by: Susan I
from New Jersey
The printer looks great but I have not been able to get it to work so right now, I have not used it.
Response from brother-usa.comBy Brother Customer Service, November 8, 2024
Thanks for taking the time to review your experience with the Brother QL800. We appreciate your feedback. I’m sorry to hear that you are having issues with the Brother QL800. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/QL800
https://www.brother-usa.com/support/QL800
Written by a customer while visiting brother-usa.com
Customer Rating
4
Does it's job.
on October 5, 2024
Posted by: MIH1
from Illinois
It took me awhile to find the label with the zipcode bar on it. It should have been the first template instead of the last 2 The printer works well.
Written by a customer while visiting brother-usa.com
Customer Rating
4
One thing I miss being able to do.
on September 24, 2024
Posted by: Franko
from Austin, Texas
I can not move Contact files onto Brother setup. Other wise I love the printer
Written by a customer while visiting brother-usa.com
Customer Rating
1
Fix issues related to IOS 18
on September 22, 2024
Posted by: Rob K
from Atlanta, GA
Since the IOS 18 software update, I am not longer able to access any of my previous labels or settings. I have used this machine for 4 years. I hope that this review will help resolve this as it is impossible to reach anyone regarding.
Response from brother-usa.comBy Brother Customer Service, September 23, 2024
Thanks for taking the time to review your experience with the Brother QL800. We appreciate your feedback. I’m sorry to hear that you are having software issues with the Brother QL800. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/QL800
https://www.brother-usa.com/support/QL800
Written by a customer while visiting brother-usa.com
Customer Rating
1
Label printer
on August 27, 2024
Posted by: Cynthia
from Not impressed
After installing the software, I printed some labels. The next day the printer was offline and I have not been able to get it back online. I submitted a request to Brother for help but have no received a call or email. Not impress with product or support.
Response from brother-usa.comBy Brother Customer Service, August 28, 2024
Thanks for taking the time to review your experience with the Brother QL800. We appreciate your feedback. I understand you are unable to print with the Brother QL800. I apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32408030002/workspaceContext/workspace/processedPrint/Answer/173318
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/QL800
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32408030002/workspaceContext/workspace/processedPrint/Answer/173318
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/QL800
Written by a customer while visiting brother-usa.com
Customer Rating
2
Unable to down load drivers and get it to work.
on May 26, 2024
Posted by: BOB from Jacksonville Flo
I bought the QL-800 Label maker 3 weeks ago but have not used it because i have not been able to download the drivers. I have a call (text) into the support team but because of the holiday they won't be able to get back with me for another 3-4 days. I'm on hold.
Written by a customer while visiting brother-usa.com