Customer reviews from https://www.asus.com
ASUS - Zenbook DUO 2-in-1 Laptop 14.0 WUXGA Display (Intel Ultra 9-285H, 32GB LPDDR5X, 2TB SSD, Win 11 Home) - Inkwell Gray
Average customer rating
4
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
5
4 Stars
0
3 Stars
2
2 Stars
0
1 Star
1
Customer Reviews for ASUS - Zenbook DUO 2-in-1 Laptop 14.0 WUXGA Display (Intel Ultra 9-285H, 32GB LPDDR5X, 2TB SSD, Win 11 Home) - Inkwell Gray
Posted by: Dot-Commer
Frequency of use:Daily
Verified Purchase:Yes
GOALS: Seeking light travel-friendly unit with features of multiple high quality screens, capable processor, ample memory, generous storage, high innovation, efficiency, and integration for the purpose of heavy business, media, and communication use, light-to-no gaming, forward-AI compatible features... which won't break the bank or require any manual maintenance over its lifetime use. Perfect for my use locations of rooms at home to office stations, hotel rooms to boardrooms, and mountain cabins to beach resorts. If ASUS continues to evolve this product line, I will be carrying one from nursing home to deathbed.
RESULT: Perfect unit found. Bravo Asus!
CAVEATS: Requires gentle handling due to its near weightless design. Though the high refresh OLED touch screens quality are marvels of design and engineering, it isn't likely to handle long sessions of intensive high-FPS gaming, nor similarly intensive compiles or rendering. And again, this is a limit of form factor. Those functions are what customizable, upgradeable, modifiable powerhouse desktop workhorses are for...
Written by a customer while visiting https://www.asus.com
Customer Rating
5
2025 ASUS Duo - running Linux Mint on VMwarePro17
on June 4, 2025
Posted by: JoeBee
Frequency of use:Daily
Verified Purchase:Yes
I have the 2025 Model: UX8406CA. Extremely well designed and functional. My work requires using Linux. The ASUS Zenbook Duo does this flawlessly, but only with VMWare Workstation Pro, not WSL2/WSLg or booting directly to Linux. The combination is flawless. Windows 11 takes care of all of the modern hardware. Doing this with Linux takes a very current Kernel, only in Fedora and not Ubuntu. Really awesome computer. Quiet, fast, bright screens, great audio, and extraordinary flexibility.
Written by a customer while visiting https://www.asus.com
Posted by: AFROMETAL
Frequency of use:Daily
Verified Purchase:Yes
the computer is fast but has some issues like charging is one ; sometimes it charges from one port and sometimes not
Response from https://www.asus.comBy CLM, June 20, 2025
Dear Afrometal,
Thank you for your feedback.
Certainly, it is a fast laptop. We do understand your concern regarding the charging issues you are experiencing and the inconvenience this may have caused. To resolve this, ensure you are connecting the cable properly in to the USB4 port. Additionally, ensure Windows, drivers, and BIOS are up to date. Updates for this laptop are posted at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-duo-2024-ux8406/helpdesk_download?model2Name=UX8406CA . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your feedback.
Certainly, it is a fast laptop. We do understand your concern regarding the charging issues you are experiencing and the inconvenience this may have caused. To resolve this, ensure you are connecting the cable properly in to the USB4 port. Additionally, ensure Windows, drivers, and BIOS are up to date. Updates for this laptop are posted at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-duo-2024-ux8406/helpdesk_download?model2Name=UX8406CA . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: CADA
Frequency of use:Daily
Verified Purchase:Yes
I'm very dissatisfied. Advertised with pen 2.0. No pen included. Advertised with OLED panels. No OLED panels. Only 60 Hz refresh rate. Panels are at different brightness. Battery does not last long. Does not remember my settings. This machine is a gimmick. I feel ripped off.
Response from https://www.asus.comBy CLM, June 30, 2025
Dear CADA,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience with your seller, and the inconvenience this may have caused. Normally, we recommend to contact your seller if you received a product different from what was advertised and paid for. If you need further assistance with product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your feedback.
We do understand your dissatisfaction with the quality of your recent customer service experience with your seller, and the inconvenience this may have caused. Normally, we recommend to contact your seller if you received a product different from what was advertised and paid for. If you need further assistance with product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Customer Rating
5
Great replacement for desktop pc with 43" screen
on July 28, 2025
Posted by: Art W
Verified Purchase:Yes
I have a Windows PC with a 42" monitor at home and always miss it when travelling. This double screen laptop really fills that void. It allows much more productivity and ease of use.
Written by a customer while visiting https://www.asus.com
Posted by: JSIU
Frequency of use:Daily
Verified Purchase:Yes
The computer is very well made. Duo screen is beautiful.
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
I bought this because the Vivobook was defective and I returned it. I charged this device 5 hours and when I pressed the power button it would initiate a screen. I couldn’t turn it off. I was going to return it one day after purchase. I was in airport talking to a young man about my laptop experience, I opened it up and it started running. I haven’t returned it yet because I needed it for a project. I stay may replace it. Must find a way to not be charged for the Microsoft and McAfee trials I signed up for.
Response from https://www.asus.comBy CLM, November 20, 2025
Dear Valued Customer,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you just had a black screen when you power on or boot up this laptop. This laptop will black screen temporarily, do several system reboots, or restart during the initial Windows setup and update process. Once the initial setup and WINDOWS Update installation are completed, system speed or performance will be optimized. Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. The Microsoft and McAfee trial versions are free. To avoid being charged for Microsoft and McAfee trials, immediately turn off recurring billing and cancel the subscriptions. For Microsoft, go to account.microsoft.com/services to find and manage your subscriptions. For McAfee, log in to your account on their website or contact customer support, as the cancellation process can vary.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you just had a black screen when you power on or boot up this laptop. This laptop will black screen temporarily, do several system reboots, or restart during the initial Windows setup and update process. Once the initial setup and WINDOWS Update installation are completed, system speed or performance will be optimized. Keeping the laptop updated will maintain optimum system stability and performance. Additionally, while accessing web applications, ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. The Microsoft and McAfee trial versions are free. To avoid being charged for Microsoft and McAfee trials, immediately turn off recurring billing and cancel the subscriptions. For Microsoft, go to account.microsoft.com/services to find and manage your subscriptions. For McAfee, log in to your account on their website or contact customer support, as the cancellation process can vary.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: VRRao
Verified Purchase:Yes
Excellent laptop, sharp screen, superfast, love it, instantly startsup
Written by a customer while visiting https://www.asus.com