Customer reviews from ring.com
Ring - Refurbished Excellent - Video Doorbell 3 - Satin Nickel
Average customer rating
4.4
(101 Reviews)
Rating breakdown 101 reviews
5 Stars
74
4 Stars
12
3 Stars
5
2 Stars
6
1 Star
4
91%of customers recommend this product.
(
89 out of
98)
Customer Reviews for Ring - Refurbished Excellent - Video Doorbell 3 - Satin Nickel
Customer Rating
2
Senses Highway Traffic But Not Activity at My Door
on August 25, 2020
Posted by: jackie17
This was a June gift from my adult children. They felt I needed it after my husband died in March. I live on a busy highway and truck route, so every truck that passes the house sets it off. Sometimes just cars - even a Volkswagen! Goes off as much as 30-49 times per day, so I've already had to recharge the battery. I have frequently adjusted the settings, but the only options cut off areas it shouldn't and still keeps the highway in sight. Strangely, though, it never senses the mail truck which stops at the mailbox right in the middle of its sight, and doesn't always see delivery people that come right up to the porch and/or the door. Ring doesn't always sense vehicles that come into my driveway either, although the driveway is in range. The reason I'm keeping it is because the front door is solid and doesn't have a peephole, so if there is someone there, I can see them without opening the door, even though it takes quite a while to bring up the live view. The neighborhood feature is nice, too thanks to those who report suspicious activity in the area. I expect this is a pretty expensive product (my kids didn't say). Not sure it's worth it.
No, I would not recommend this to a friend.
Response from ring.comBy Ring Team, Ring, June 10, 2021
Hello jackie17,
We know the importance of trusting the motion alerts from your Ring Video Doorbell 3. This device should provide you with accurate motion detection, so you know when activity is happening in the areas they're monitoring. Rest assured, we are here to help.
If your device is located in a high traffic area, try out our new Customizable Motion Zones to eliminate motion detection in areas you do not want monitored.
Customizable Motion Zones will allow you to draw different shapes that are more dynamic than Adjustable Motion Zones. You can add up to three different Motion Zones. The following steps will walk you through setting up a Customizable Motion Zone on your device:
- Tap the three lines on the top left of the screen.
- Tap Devices.
- Select your Ring Doorbell 3.
- Once you’re on the screen with the image of your device, tap Motion Settings.
- Then tap Motion Zones.
- Tap Customize Motion Zones and then tap Continue.
- Use the slider to adjust motion sensitivity from minimum to maximum sensitivity.
Below is an article that goes into more detail.
https://support.ring.com/hc/en-us/articles/360042728431-Advanced-Motion-Detection-in-Ring-Devices
To connect to your Live View faster, please try our Rapid Ring app. This lightweight app is designed to help you answer your doorbell much faster than before. You can download it from the Apple App Store or the Google Play Store.
For further tips, tricks or to start a conversation, please visit our community forum at https://community.ring.com/
We know the importance of trusting the motion alerts from your Ring Video Doorbell 3. This device should provide you with accurate motion detection, so you know when activity is happening in the areas they're monitoring. Rest assured, we are here to help.
If your device is located in a high traffic area, try out our new Customizable Motion Zones to eliminate motion detection in areas you do not want monitored.
Customizable Motion Zones will allow you to draw different shapes that are more dynamic than Adjustable Motion Zones. You can add up to three different Motion Zones. The following steps will walk you through setting up a Customizable Motion Zone on your device:
- Tap the three lines on the top left of the screen.
- Tap Devices.
- Select your Ring Doorbell 3.
- Once you’re on the screen with the image of your device, tap Motion Settings.
- Then tap Motion Zones.
- Tap Customize Motion Zones and then tap Continue.
- Use the slider to adjust motion sensitivity from minimum to maximum sensitivity.
Below is an article that goes into more detail.
https://support.ring.com/hc/en-us/articles/360042728431-Advanced-Motion-Detection-in-Ring-Devices
To connect to your Live View faster, please try our Rapid Ring app. This lightweight app is designed to help you answer your doorbell much faster than before. You can download it from the Apple App Store or the Google Play Store.
For further tips, tricks or to start a conversation, please visit our community forum at https://community.ring.com/
Written by a customer while visiting ring.com
Customer Rating
5
Ring system
on August 25, 2020
Posted by: Dirtyd
from Alabama
I have an entire ting system. Home Alarm, cameras, smoke monitoring, and hooked to my smart lock. I have been very happy with the system at a fraction of the big alarm brands. Easy self installation and it works great!
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
2
Ring one was so much better until it broke
on August 25, 2020
Posted by: Donna24
from Beacon ny
I moved everything closer to ring and it still doesn’t work right. It doesn’t record long.
No, I would not recommend this to a friend.
Response from ring.comBy Ring Team, Ring, June 10, 2021
Hello Donna24,
We understand how important it is to have a reliable Ring doorbell to help secure your home Ring Video Doorbell 3 was built with longevity and mind, and should provide you lasting service. You should be able to choose the length of your recordings based on your settings. Our team is here to help.
With an active Ring Protect Plan, past Ring videos will be recorded and stored in the cloud. Please follow the steps below to increase the length of your video recordings.
- Open the Ring app and select the menu in the upper left-hand corner.
- Select 'Devices' and then tap on your Ring Video Doorbell 3.
- Tap on the 'Device Settings' menu tile.
- Select the 'Video Settings' option and scroll down to see 'Video Recording Length'.
You'll have options to record video from 15 seconds to 120 seconds. Please make a selection and then tap on 'Save'. Please note: If you have Advanced Motion Detection enabled, recordings may end early if motion stops.
If you're concerned with your device's connectivity, please visit the 'Device Health' section of your Ring app to ensure the device’s RSSI is within an acceptable range. Ring devices generally work best within the range of 0 to -60 RSSI. 'Device Health' also allows you to test your wifi network, and offers solutions to common problems
To find this, please do the following.
- Launch the Ring app and open the menu in the upper left-hand corner.
- Tap on 'Devices' and select your Ring Video Doorbell 3.
- Select the Device Health menu tile.
For further tips, tricks or to start a conversation, please visit our community forum at https://community.ring.com/
We understand how important it is to have a reliable Ring doorbell to help secure your home Ring Video Doorbell 3 was built with longevity and mind, and should provide you lasting service. You should be able to choose the length of your recordings based on your settings. Our team is here to help.
With an active Ring Protect Plan, past Ring videos will be recorded and stored in the cloud. Please follow the steps below to increase the length of your video recordings.
- Open the Ring app and select the menu in the upper left-hand corner.
- Select 'Devices' and then tap on your Ring Video Doorbell 3.
- Tap on the 'Device Settings' menu tile.
- Select the 'Video Settings' option and scroll down to see 'Video Recording Length'.
You'll have options to record video from 15 seconds to 120 seconds. Please make a selection and then tap on 'Save'. Please note: If you have Advanced Motion Detection enabled, recordings may end early if motion stops.
If you're concerned with your device's connectivity, please visit the 'Device Health' section of your Ring app to ensure the device’s RSSI is within an acceptable range. Ring devices generally work best within the range of 0 to -60 RSSI. 'Device Health' also allows you to test your wifi network, and offers solutions to common problems
To find this, please do the following.
- Launch the Ring app and open the menu in the upper left-hand corner.
- Tap on 'Devices' and select your Ring Video Doorbell 3.
- Select the Device Health menu tile.
For further tips, tricks or to start a conversation, please visit our community forum at https://community.ring.com/
Written by a customer while visiting ring.com
Customer Rating
5
Simple Home Security
on August 25, 2020
Posted by: Amanda
from PA
[This review was collected as part of a promotion.] Although I have not had packages stolen, I often hear people right around my mailbox. Odd, but it is a small town. This has really given me a piece of mind. I've had a car window smashed before and this gives me the ability to be able to catch anyone in the act. It was super simple to install. I used the screws as it came with and it is sturdy and durable. The resolution is awesome too. I've seen many cats so far!
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
4
Pretty good
on August 25, 2020
Posted by: gapgurlm
from aurora, il
[This review was collected as part of a promotion.] I was excited at the chance to try a Ring Video Doorbell 3. It seems like a great product; however, we did have a bit of trouble installing it at first. It also has some difficulty connecting to our wifi and phones. One of us was successful and can view video footage, and the other one cannot get the app to connect in order to use the video camera. For the one that does work, the bell works well, and video footage is immediate.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Love it!!
on August 26, 2020
Posted by: Sasharuth
from KY
[This review was collected as part of a promotion.] This is my first experience with a video doorbell system and now I can’t be without it! The installation was smooth and fun to get it all going. I can easily access it from phone and there have been no issues. I love this!
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Just Fantastic in every aspect
on August 26, 2020
Posted by: dboy
from silt colorado
I bought it because I had a dog pooping on my lawn, plus a friend had already raved about his!
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
great!
on August 26, 2020
Posted by: prettycomitee5
from new jersey
[This review was collected as part of a promotion.] Let me start off by saying everyone should have one of these bells. Recently had someone hit my car in front of my house and leave , wish i had this sooner! I am now able to see the cars from front and see my packages as well when they are delivered. My only regret is not having this sooner.
I would recommend this to a friend!
Written by a customer while visiting ring.com