Customer reviews from ring.com
Ring - Refurbished Excellent - Video Doorbell 3 - Satin Nickel
Average customer rating
4.4
(101 Reviews)
Rating breakdown 101 reviews
5 Stars
74
4 Stars
12
3 Stars
5
2 Stars
6
1 Star
4
91%of customers recommend this product.
(
89 out of
98)
Customer Reviews for Ring - Refurbished Excellent - Video Doorbell 3 - Satin Nickel
Customer Rating
1
Only worth it if you pay monthly fee
on August 25, 2020
Posted by: Carebear
from Denver, Colorado
I bought this thinking that the camera would have some short term internal saving mechanism after the 1 month additional free trial was over. It doesn't have anything like that. Unless I immediately respond to someone being at my door I dont actually see who is there nor am I able to communicate with them. Frequently in the time it takes between being notified someone is at the door and activating live view the person is gone.
No, I would not recommend this to a friend.
Response from ring.comBy Ring Team, Ring, June 3, 2021
Hello Carebear,
We are happy to have you as a part of the Ring community, and thank you for sharing your experience with us. It is important to have the necessary information in order to make the best purchasing decisions for your home security. We do provide information to our customers about the optional Ring Protect Plan on our website at https://ring.com/protect-plans and within your welcome email post set up.
Out of the box, your Ring Doorbell 3 will keep you connected to your home in real time, no matter where you are. When using this doorbell you should be able to rely on timely notifications and access to live view anytime day or night. If you are experiencing delays in connecting to video, we will want to look at the connection between your wifi router and the Ring device. The signal strength to your router is a key point for the connectivity of your Ring Doorbell 3. There are three main factors that can weaken your wifi strength:
1. Physical obstructions
2. Competing wifi networks
3. Other electronics
The article below has some great tips for improving your signal strength. https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to working with you and improving your overall Ring experience.
Sincerely,
Danielle with Ring
We are happy to have you as a part of the Ring community, and thank you for sharing your experience with us. It is important to have the necessary information in order to make the best purchasing decisions for your home security. We do provide information to our customers about the optional Ring Protect Plan on our website at https://ring.com/protect-plans and within your welcome email post set up.
Out of the box, your Ring Doorbell 3 will keep you connected to your home in real time, no matter where you are. When using this doorbell you should be able to rely on timely notifications and access to live view anytime day or night. If you are experiencing delays in connecting to video, we will want to look at the connection between your wifi router and the Ring device. The signal strength to your router is a key point for the connectivity of your Ring Doorbell 3. There are three main factors that can weaken your wifi strength:
1. Physical obstructions
2. Competing wifi networks
3. Other electronics
The article below has some great tips for improving your signal strength. https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength
For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to working with you and improving your overall Ring experience.
Sincerely,
Danielle with Ring
Written by a customer while visiting ring.com
Customer Rating
5
I know you are here !
on August 25, 2020
Posted by: Vetman
from Chillicothe Ohio
I got one friend to get one to and another two to consider getting one
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Great security!
on August 25, 2020
Posted by: Inag
from Bel Air, MD
As a senior citizen who lives alone, I love that I know who is at my front door before I open it. I love the sense of security I now have.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
4
I feel safer already
on August 25, 2020
Posted by: Moonwell
from Las Vegas NV
[This review was collected as part of a promotion.] I received this a week ago and not one hour after installing did I finally catch the person who has been stealing my packages. this has been an issue because they were able to old ways get around everybody else's security but now with my ring video doorbell I am now going to be digging my packages and I feel safe when people come to the door because I now know who it is ahead of time which is fantastic .
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
2
Veryimited if using battery only.
on August 25, 2020
Posted by: Derrest
from Irving, TX
The battery that is supposed to last 6 months before recharge, only lasts about 4 weeks! Also a lot of times are not in real-time like they show on TV. I was expecting better although it is better than nothing.
No, I would not recommend this to a friend.
Response from ring.comBy Ring Team, Ring, June 10, 2021
Hi Derrest,
We value the experience you have with Ring. It is essential to have peace of mind when it comes to your home security, and the battery life in your Ring doorbell plays a big role in that. This device should provide you lasting coverage and allow you to connect to your Live Video instantly. Our team is here to help.
The below-mentioned settings can be adjusted to optimize battery power:
* Snapshot Capture
* Motion Frequency
* Video Recording Length
* Advanced Motion Detection
The Ring app provides a convenient Power Settings menu that helps adjust these settings. To find it, please launch the app and open the menu in the left-hand corner. Select the Devices tab and then select your Ring Doorbell. The Power Settings tile will be listed on this page. Please follow the guidance within that tile to optimize your Ring battery.
If you haven't already, please install our Rapid Ring app. This new app will make connecting to Live View and other Ring notifications much quicker. You can learn more about Rapid Ring and where to find it in the article below.
https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information
Please visit our community forum at https://community.ring.com/ for some additional tips and support. We look forward to hearing from you.
All the best,
Marlom at Ring
We value the experience you have with Ring. It is essential to have peace of mind when it comes to your home security, and the battery life in your Ring doorbell plays a big role in that. This device should provide you lasting coverage and allow you to connect to your Live Video instantly. Our team is here to help.
The below-mentioned settings can be adjusted to optimize battery power:
* Snapshot Capture
* Motion Frequency
* Video Recording Length
* Advanced Motion Detection
The Ring app provides a convenient Power Settings menu that helps adjust these settings. To find it, please launch the app and open the menu in the left-hand corner. Select the Devices tab and then select your Ring Doorbell. The Power Settings tile will be listed on this page. Please follow the guidance within that tile to optimize your Ring battery.
If you haven't already, please install our Rapid Ring app. This new app will make connecting to Live View and other Ring notifications much quicker. You can learn more about Rapid Ring and where to find it in the article below.
https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information
Please visit our community forum at https://community.ring.com/ for some additional tips and support. We look forward to hearing from you.
All the best,
Marlom at Ring
Written by a customer while visiting ring.com
Customer Rating
2
Mediocre
on August 25, 2020
Posted by: Not Impressed
from Florida
Certainly expected better control of features. The motion is not as tunable as other video camera softwares. Battery life is ok if you turn off the extra features. Battery hog otherwise.
No, I would not recommend this to a friend.
Response from ring.comBy Ring Team, Ring, June 11, 2021
Hi Not Impressed,
Thank you for reaching out regarding your concerns with the Ring Video Doorbell 3. We have been working hard to innovate and improve our products, with both motion detection and battery life in mind. The Ring Doorbell 3 is designed to provide advanced security features, including improved motion detection and Pre-Roll technology. We're here to help you get the most out of your Ring Video Doorbell 3.
If you haven't already, please enable Advanced Motion Detection on your doorbell.
Advanced Motion Detection will allow you to draw different shapes that are more dynamic than Adjustable Motion Zones. You can add up to three different Motion Zones. The following steps will walk you through enabling Advanced Motion Detection on your device:
- Open the Ring app and tap the three lines on the top left of the screen.
- Tap Devices.
- Select your Ring Doorbell 3.
- Once you’re on the screen with the image of your device, tap Motion Settings.
- Then tap Advanced Settings.
- Tap on Advanced Motion Detection and enable it.
You will then be prompted to create motion zones. Please use the in-app guidance to draw your zones.
Finally, use the Motion Sensitivity slider to adjust motion sensitivity from minimum to maximum sensitivity, or somewhere in between
Once you’ve drawn your Motion Zones and adjusted the motion sensitivity slider, the changes will take effect the next time the device detects motion. To apply your changes immediately, ring the doorbell.
We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your needs and expectations. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Thank you for reaching out regarding your concerns with the Ring Video Doorbell 3. We have been working hard to innovate and improve our products, with both motion detection and battery life in mind. The Ring Doorbell 3 is designed to provide advanced security features, including improved motion detection and Pre-Roll technology. We're here to help you get the most out of your Ring Video Doorbell 3.
If you haven't already, please enable Advanced Motion Detection on your doorbell.
Advanced Motion Detection will allow you to draw different shapes that are more dynamic than Adjustable Motion Zones. You can add up to three different Motion Zones. The following steps will walk you through enabling Advanced Motion Detection on your device:
- Open the Ring app and tap the three lines on the top left of the screen.
- Tap Devices.
- Select your Ring Doorbell 3.
- Once you’re on the screen with the image of your device, tap Motion Settings.
- Then tap Advanced Settings.
- Tap on Advanced Motion Detection and enable it.
You will then be prompted to create motion zones. Please use the in-app guidance to draw your zones.
Finally, use the Motion Sensitivity slider to adjust motion sensitivity from minimum to maximum sensitivity, or somewhere in between
Once you’ve drawn your Motion Zones and adjusted the motion sensitivity slider, the changes will take effect the next time the device detects motion. To apply your changes immediately, ring the doorbell.
We appreciate that you have placed value in owning a Ring device to secure your home and know it's important that it meets your needs and expectations. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/.
Written by a customer while visiting ring.com
Customer Rating
5
We love it!
on August 25, 2020
Posted by: Cc5719
from Puerto Rico
It’s literally like being home all the time. We love it so much that we bought the Stick Up Cam to try it out and hoping that someday the monitoring system is available in Puerto Rico so we can buy the alarm system.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
We love our Ring!
on August 25, 2020
Posted by: clynnT
from MS Gulf Coast
Love the Ring! It was super easy to set up, easy to manage, maintain. Image(s) are super clear. Makes life/security so much better and easy.
I would recommend this to a friend!
Written by a customer while visiting ring.com