Customer reviews from netgear.com
NETGEAR - Wifi System RBK12 Covers Up To 3,000 sqft Wifi Speed 1.2 Gbps - White
Average customer rating
4.7
(551 Reviews)
Rating breakdown 551 reviews
5 Stars
439
4 Stars
81
3 Stars
7
2 Stars
8
1 Star
16
50%of customers recommend this product.
(
7 out of
14)
Customer Reviews for NETGEAR - Wifi System RBK12 Covers Up To 3,000 sqft Wifi Speed 1.2 Gbps - White
Customer Rating
1
HORRIBLE
on December 22, 2020
Posted by: Frustrated Customer
Gender:Female
Length of ownership:6 months
Netgear puts out a product that blocks every website you try to get on (including their own customer service link!) and will not give any email or telephone support unless you "have your credit card ready." I've been at this for 2 days trying to fix, and I am literally in tears and my employer has lost patience with me and with Netgear. Thanks a lot Netgear. This needs to go to the garbage and I'll have to buy something else. Nightmare.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, December 28, 2020
Hi Frustrated Customer,
If NETGEAR Armor is blocking sites that you would like to access you can change the settings using this resource: https://kb.netgear.com/000061032/NETGEAR-Armor-is-blocking-URLs-that-I-want-to-access-what-do-I-do
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
If NETGEAR Armor is blocking sites that you would like to access you can change the settings using this resource: https://kb.netgear.com/000061032/NETGEAR-Armor-is-blocking-URLs-that-I-want-to-access-what-do-I-do
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Slow video streaming
on February 23, 2021
Posted by: Sharma
Length of ownership:1 month
slow video streaming. call multiple times to Tech support and no resolution.
Restart router to fix the issue of slow video streaming and buffering.
It works fine for 1-2 days only, after that slow video streaming in Youtube, nextflix etc again. there is an internet forum since 2017 where people face this issue and no resolution till today 2021.
Restart router to fix the issue of slow video streaming and buffering.
It works fine for 1-2 days only, after that slow video streaming in Youtube, nextflix etc again. there is an internet forum since 2017 where people face this issue and no resolution till today 2021.
bad product. would never recommend.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, February 25, 2021
Hi Sharma,
We appreciate your feedback and we want you to know that your experience is important to us. This resource should help you with your streaming. https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. This resource should help you with your streaming. https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Posted by: Howard375
Gender:Male
Length of ownership:1 week
Verified Purchase:Yes
Outstanding app breeze to install and the coverage was as advertised
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Posted by: Dupell68
Gender:Female
Verified Purchase:Yes
Easy to set up. Made my download speed much quicker.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing coverage
on October 7, 2021
Posted by: Rgsail
Gender:Male
Length of ownership:1 week
Purchased this at beginning of week. Easy to set up. Replaced optimum router and extender which were terrible. I no longer have any dead spots and download speeds more than doubled.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
1
Slow
on March 1, 2022
Posted by: Quinten
Gender:Male
Very slow and frequently drops connection. The app essentially doesn't work at all as it just says "failed to do x". It's been very frustrating.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, March 2, 2022
Hi Quinten,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you with troubleshooting: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
If you continue to experience any issues with the NETGEAR Orbi App, please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you with troubleshooting: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
If you continue to experience any issues with the NETGEAR Orbi App, please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup and fast speeds!
on April 7, 2022
Posted by: gcolh12
With my old router we would only get up to 50mbps and the signal would constantly cut off, but now with this mesh system we get about 170 mbps speed!
The setup was very easy, covers our entire home and we can finally enjoy the speeds we are paying for.
The setup was very easy, covers our entire home and we can finally enjoy the speeds we are paying for.
Written by a customer while visiting netgear.com