Customer reviews from netgear.com
NETGEAR - Wifi System RBK12 Covers Up To 3,000 sqft Wifi Speed 1.2 Gbps - White
Average customer rating
4.7
(551 Reviews)
Rating breakdown 551 reviews
5 Stars
439
4 Stars
81
3 Stars
7
2 Stars
8
1 Star
16
50%of customers recommend this product.
(
7 out of
14)
Customer Reviews for NETGEAR - Wifi System RBK12 Covers Up To 3,000 sqft Wifi Speed 1.2 Gbps - White
Customer Rating
4
Easy
on June 2, 2020
Posted by: Adam
Incredibly easy setup and configuration. Literally plug (them all in) and play. From there, you can tweak your network security to your liking via the easy management UI in the app.
Written by a customer while visiting netgear.com
Customer Rating
4
Great coverage
on June 2, 2020
Posted by: Anonymous
So I bought a new house and my old TP link wasn’t cutting it. I was unable to get connected in my bedroom. I researched mesh systems and found the Orbi to be highly rated and also in my budget. I purchased the router and one satellite. I. Ow have coverage well beyond my requirements and even in my yard while I’m mowing....great. I have run into issues during setup like being able to connect to the router but not having internet. The router status light stuck on powering up for very long periods of time. Once setup it works like a dream. Thank you Netgear.
Written by a customer while visiting netgear.com
Customer Rating
5
Buy this now. Worth it.
on November 12, 2020
Posted by: James young
We finally have coverage throughout our entire house. I can even stream while in the garage working. Would recommend this to everyone and the app is very user friendly.
Written by a customer while visiting netgear.com
Customer Rating
2
Poor system
on March 18, 2020
Posted by: M Graziano
This WiFi has major flaws causing issues that should not occur. Additionally, they pair it will a service “Circle” that is limited unless paying a large monthly fee. I will be looking another setup most likely. Hopefully I can find something that can meet our families needs.
Response from netgear.comBy NETGEAR Team, March 18, 2020
Hello,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the connectivity on your orbi. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the connectivity on your orbi. Many helpful resources can be found on our support pages.
If you need further assistance, please log in to MyNETGEAR and click support. One of our support experts will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Do not buy if you own a PS4
on May 14, 2020
Posted by: Jeff
I have spent everyday day on the phone since installing my ORBI. For some reason I can connect every device but my sons PS4. I read I bunch of forums that was an issue but was hoping it wasn’t true. It’s a real issue. I was on the phone tonight for 2hrs with someone overseas and was told if the phone dropped they would call me back. So 2hrs into the call and with no success of getting the PS4 online the phone dropped. Well I think he disconnected because after 2hrs he could figure it out and he could have called me back. Orbi has a real issue with their products and PS4 and they don’t know how to fix it.
Response from netgear.comBy NETGEAR Team, May 15, 2020
Hi Jeff,
Please reach out to us at Netgearteam@netgear.com with your case number and contact information. We will look into the support opportunities with you.
Thank you.
Netgear Team
Please reach out to us at Netgearteam@netgear.com with your case number and contact information. We will look into the support opportunities with you.
Thank you.
Netgear Team
Written by a customer while visiting netgear.com
Customer Rating
1
Don’t buy if you own a PS4
on May 14, 2020
Posted by: Jeff
I have spent everyday day on the phone since installing my ORBI. For some reason I can connect every device but my sons PS4. I read I bunch of forums that was an issue but was hoping it wasn’t true. It’s a real issue. I was on the phone tonight for 2hrs with someone overseas and was told if the phone dropped they would call me back. So 2hrs into the call and with no success of getting the PS4 online the phone dropped. Well I think he disconnected because after 2hrs he could figure it out and he could have called me back. Orbi has a real issue with their products and PS4 and they don’t know how to fix it:
Written by a customer while visiting netgear.com
Customer Rating
1
Don’t buy if you own a PS4
on May 14, 2020
Posted by: Jeff
I have spent everyday day on the phone since installing my ORBI. For some reason I can connect every device but my sons PS4. I read I bunch of forums that was an issue but was hoping it wasn’t true. It’s a real issue. I was on the phone tonight for 2hrs with someone overseas and was told if the phone dropped they would call me back. So 2hrs into the call and with no success of getting the PS4 online the phone dropped. Well I think he disconnected because after 2hrs he could figure it out and he could have called me back. Orbi has a real issue with their products and PS4 and they don’t know how to fix it:
Written by a customer while visiting netgear.com
Customer Rating
1
Don’t buy if you own a PS4
on May 14, 2020
Posted by: Jeff
I have spent everyday day on the phone since installing my ORBI. For some reason I can connect every device but my sons PS4. I read I bunch of forums that was an issue but was hoping it wasn’t true. It’s a real issue. I was on the phone tonight for 2hrs with someone overseas and was told if the phone dropped they would call me back. So 2hrs into the call and with no success of getting the PS4 online the phone dropped. Well I think he disconnected because after 2hrs he could figure it out and he could have called me back. Orbi has a real issue with their products and PS4 and they don’t know how to fix it:
Written by a customer while visiting netgear.com