Customer reviews from netgear.com
NETGEAR - Wifi System RBK12 Covers Up To 3,000 sqft Wifi Speed 1.2 Gbps - White
Average customer rating
4.7
(551 Reviews)
Rating breakdown 551 reviews
5 Stars
439
4 Stars
81
3 Stars
7
2 Stars
8
1 Star
16
50%of customers recommend this product.
(
7 out of
14)
Customer Reviews for NETGEAR - Wifi System RBK12 Covers Up To 3,000 sqft Wifi Speed 1.2 Gbps - White
Customer Rating
5
Great Product
on June 2, 2020
Posted by: Kelly Kannenberg
Went with this product because of the reviews and the price. We have been overall happy about the performance and how our WiFi system has now been stronger than ever.
Written by a customer while visiting netgear.com
Customer Rating
5
Just what we needed!
on November 13, 2020
Posted by: Alex
We were having trouble streaming video on our tv (roku and Apple TV) and being on our phones at the same time. I upgraded to ORBI and instantly our problem was solved. We are now using our devices and wireless network at its full potential! Wish I would have purchased this product a while ago. :)
Written by a customer while visiting netgear.com
Customer Rating
1
Not working hard to connect to existing router
on November 20, 2020
Posted by: Daraell
This was not easy to connect and did not work after following direct word for word.
Response from netgear.comBy Consumer Affairs, November 23, 2020
Hi Daraell,
Thank you for your review. We understand that you have been having a difficult time with the setup of your Orbi and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Thank you for your review. We understand that you have been having a difficult time with the setup of your Orbi and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Disappointed
on November 25, 2020
Posted by: JennyS
I have not been able to get the satellites to work. I looked for help online and nothing has worked
Response from netgear.comBy Consumer Affairs, November 27, 2020
Hi JennyS,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with The installation of your Orbi. This resource will help you sync the satellites: https://kb.netgear.com/000062566/The-router-and-satellite-of-my-Orbi-RBK13-are-not-syncing-what-do-I-do
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at Netgearteam@netgear.com
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with The installation of your Orbi. This resource will help you sync the satellites: https://kb.netgear.com/000062566/The-router-and-satellite-of-my-Orbi-RBK13-are-not-syncing-what-do-I-do
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at Netgearteam@netgear.com
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Mesh is great
on December 1, 2019
Posted by: Wifi seeker
My 1980s house has great insulation, including a lovely kitchen with granite liberally in the only area my phone/router can come up from the basement. I have struggled with reception throughout the house until I found Orbi. This is my second system and it just keeps getting better. 150-200Kbps in all 3 floors (basement included) of the 4000 square foot home.
Written by a customer while visiting netgear.com
Customer Rating
1
4k SQFT .... What a lie..
on July 19, 2020
Posted by: Iddik
Gender:Male
Length of ownership:1 week
Purchased this product on July 17, 2020. Connected thought it went great until a few hours later it dropped signal. I had to mess with connecting disconnecting it trying to make it work. July 18, 2020 appears to work no problems all day, granted we were out most of the day.... July 19,2020 dropped signal yet again.. contacted support first person nice help tried a lot of things over 1.5-2 hours of time ended up getting told to contact tier 2 support. Called in, 1st time call got disconnected... 2nd time get a girl that was hard to understand tried like 3 things. maybe 15 mins and tells me oh you should upgrade to a new one this one looks like it won't work for your house...... I have a 2700 SQFT got the router & 2 satellites. I place router in front 1/3 of house in upstairs officer, 1 satellite in the 2/3 of home down stairs (middle of house), 2 satellite in the back 1/3. roughly 900 SQFT apart. Back of house signal on tv gets 1mbps if at all when I have 1000mbps internet. When you test the speeds close to router barely getting 400mbps but not consistently.
What garbage you sell and advertise it to work for 3 stories 4k SQFT yet 2 stories 2700 SQFT it don't work.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, July 20, 2020
Hello Iddik,
The range of your product may be dependent on your setup and environment.This resource should help you " https://kb.netgear.com/1114/Improving-wireless-range-Overview" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
The range of your product may be dependent on your setup and environment.This resource should help you " https://kb.netgear.com/1114/Improving-wireless-range-Overview" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome
on November 19, 2019
Posted by: Michael T
So I looked at the google WiFi system at it was close to $100 more and the reviews were terrible. This system gives us perfect WiFi in a 3,500 square feet home. Easy to hook up and works great.
Written by a customer while visiting netgear.com
Customer Rating
1
Offline after several resets
on May 6, 2020
Posted by: Orbi69
Could no longer connect to my WiFi after a few days of using. Gave up on trying all the way of restarting the whole system
Response from netgear.comBy NETGEAR Team, May 11, 2020
Hello,
If you need additional help with your Orbi please log onto MyNTEGEAR and click support. One of our support experts will be happy to help.
Thank you.
If you need additional help with your Orbi please log onto MyNTEGEAR and click support. One of our support experts will be happy to help.
Thank you.
Written by a customer while visiting netgear.com