Customer reviews from brother-usa.com
Brother - Innov-s Pacesetter PS500 Computerized Sewing Machine - Includes 5 Sewing Foot Pack + Ready, Set, Sew Video - White
Average customer rating
4.6
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
28
4 Stars
6
3 Stars
2
2 Stars
2
1 Star
0
Customer Reviews for Brother - Innov-s Pacesetter PS500 Computerized Sewing Machine - Includes 5 Sewing Foot Pack + Ready, Set, Sew Video - White
Customer Rating
4
Learning with Stella….
on April 1, 2023
Posted by: Harriet
from Evergreen, Alabama
Love my new machine except that it will not thread my needles. I must always remember to change settings to 3 rather than 1. Have broken several needles because I forget to do this.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Shrill sound when sewing.
on May 26, 2023
Posted by: Marilyn from Houston
from Houston, TX
This machine works well except it has a very shrill whine when I sew . It doesn't occur at a slow speed, but is very disconcerting. My other Brother machines do not have that problem.
Response from brother-usa.comBy Brother, Customer Service, May 30, 2023
We are sorry to hear that your Brother PS500 is making a noise when you sew. Please see the link below for further assistance:
https://help.brother-usa.com/app/answers/detail/a_id/65147
If you are still experiencing the same issue, please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://help.brother-usa.com/app/answers/detail/a_id/65147
If you are still experiencing the same issue, please contact Brother Customer Service at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Sewing Machine
on July 4, 2023
Posted by: Terri C
from Midlothian, VA
Great machine at a reasonable price. Love the automatic threader...first one I've ever had that works!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Wow!!!!Wonderful Machine
on September 15, 2023
Posted by: Anonymous
from Winston-Salem, N.C.
This is a wonderful machine. Not to complicated. I havent mastered this great.button hole yet, & my blind stitch, but im working on mastering it. Ijust love this machine
Written by a customer while visiting brother-usa.com
Customer Rating
5
I LOVE MY NEW BROTHER PACESETTER PS500!
on September 27, 2023
Posted by: Terri
from Louisiana
I LOVE my Brother Pacesetter PS500. I am just getting started with sewing, so have a lot to learn. This machine does way more than I am capable of doing at the present moment, but i intend to learn. So pleased with the ease of use. Cannot wait to learn how to use the button hole foot and the walking foot that I purchased separately. Am working on making quilt tops at the present time.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Sews great, bobbin winder horrible
on September 4, 2024
Posted by: Gayle
I love the way it sews, but the bobbin winder has caused a tremendous amount of frustration. No matter how many times I rethread, reread the directions the bobbin still doesn't wind properly.
Response from brother-usa.comBy Brother Customer Service, September 5, 2024
Thanks for taking the time to review your experience with the Brother PS500. We appreciate your feedback. I’m sorry to hear that you are having bobbin issues with the Brother PS500. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/PS500
https://www.brother-usa.com/support/PS500
Written by a customer while visiting brother-usa.com
Customer Rating
4
Love
on September 16, 2024
Posted by: Linda
I love the machine. Very quite. I do have a problem with the thread cutter, very inconsistent. I also have a problem with the stitches being consistent and neat.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Don’t waste your money
on January 20, 2025
Posted by: Love to sew
I have sewn for 60 years, always with hand-me-down or gifted machines, I saved enough to purchase this machine. What a mistake! Makes good seams, but that is all. The only function that works well consistently is the thread cutter. Biggest issue is fabric getting pulled into the feed dog. Varied stitches work well once and then are a mess the 2nd time with same fabric, same thread. Some stitches work fine for 2”-3” and then the top/spool thread seizes up and pulls bobbin thread to the top. Thread knotter only works if pressed 5-6 times. This is the first machine I was able to select for myself. It is a HUGE disappointment and a waste of money and opportunity.
Response from brother-usa.comBy Brother Customer Service, January 23, 2025
We understand you are experiencing issues with your Brother Pacesetter PS500 not working properly. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com