Customer reviews from brother-usa.com
Brother - Innov-s Pacesetter PS500 Computerized Sewing Machine - Includes 5 Sewing Foot Pack + Ready, Set, Sew Video - White
Average customer rating
4.5
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
28
4 Stars
6
3 Stars
3
2 Stars
2
1 Star
0
Customer Reviews for Brother - Innov-s Pacesetter PS500 Computerized Sewing Machine - Includes 5 Sewing Foot Pack + Ready, Set, Sew Video - White
Customer Rating
4
Great machine!
on December 28, 2024
Posted by: Kath in Richmond
from Richmond, Virginia
This is a huge improvement over my old machine, but I think a couple of features could be added that would not cost a lot to manufacture but would be very helpful. For example, it would be nice if 1/4 inch sewing lines could be extended from the needle out to the ruler at the front of the machine. Better lighting under the throat and at the needle area. Better screwdriver to get the screws out of the metal feed dog area to make it easier to clean on a regular basis. A way to warn the sewist that the needle is not in the middle position (I have broken two needles because they hit a foot that only had a middle hole). Would love the metal feed dog plate to extend another couple of inches under the throad so a magnetic guide can be used further out from the needle. Also I love that I can start sewing without holding the loose threads to the back, but I still get a little bird's nest under the fabric, some of which cannot be removed because the threads are hung up with each other. Love the longer feet and the longer feed dogs, love the automatic threader which works great and is much more intuitive than on my former machine (and which I never used), controls are very intuitive and easy to use with a small learning curve. Threading and putting the bobbin in are easy with a bit of a learning curve. Winding a bobbin is easy.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Dream Machine
on December 23, 2024
Posted by: Irene
from Wilkes Barre, PA
Absolutely love this machine. Easy to thread, fill bobbin, use the different stitches, change presser foot. Love having the option to use the Start button instead of the foot control and love the speed control. It is truly a dream machine. So glad I made the investment.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Good midrange unit
on November 5, 2024
Posted by: Julie
Great machine for many different fabrics. Easy to understand symbols to adjust stitches!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love, LOVE, L O V E
on October 10, 2024
Posted by: Anonymous
from Spokane Valley, Washington
I LOVE my new machine!! I bought my last Brother machine in 1982. This new one has so many new features that makes sewing so much fun.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Love
on September 16, 2024
Posted by: Linda
I love the machine. Very quite. I do have a problem with the thread cutter, very inconsistent. I also have a problem with the stitches being consistent and neat.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Sews great, bobbin winder horrible
on September 4, 2024
Posted by: Gayle
I love the way it sews, but the bobbin winder has caused a tremendous amount of frustration. No matter how many times I rethread, reread the directions the bobbin still doesn't wind properly.
Response from brother-usa.comBy Brother Customer Service, September 5, 2024
Thanks for taking the time to review your experience with the Brother PS500. We appreciate your feedback. I’m sorry to hear that you are having bobbin issues with the Brother PS500. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/PS500
https://www.brother-usa.com/support/PS500
Written by a customer while visiting brother-usa.com
Customer Rating
5
No more floor pedal
on August 30, 2024
Posted by: Joy Ellen
I had to get a new machine because They couldn't get parts for my Pfaff and so I chose this machine and am so tickled that I did. It has so many features that I didn't know I needed. I have a button that starts the machine now and with my arthritis this is so helpful. Also a tie off button and a cut button. Great machine.
Written by a customer while visiting brother-usa.com
Customer Rating
5
This machine is a dream!
on May 5, 2024
Posted by: Shawna B
from Norfolk, VA
I love this machine! I got it as a new sewer and told myself I would grow into it. I have had it a year and I am still loving my Brother sewing machine. I am still learning what all it can do.
Written by a customer while visiting brother-usa.com