Customer reviews from brother-usa.com
Brother - NQ1700E Embroidery Machine Includes Lettering Software + 4" x 4" Hoop + 24 Spools of Thread + Embroidery Video - White
Average customer rating
4.4
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
47
4 Stars
11
3 Stars
9
2 Stars
2
1 Star
2
Customer Reviews for Brother - NQ1700E Embroidery Machine Includes Lettering Software + 4" x 4" Hoop + 24 Spools of Thread + Embroidery Video - White
Customer Rating
4
Wonderful and Affordable Brother Innov-is NQ1700E.
on March 1, 2023
Posted by: CruzingKel
from Kelowna, British Columbia, Canada.
I have had this machine for 5 months and I absolutely love it. Bonus … it is so quiet compared to my previous machine. This is my second Brother embroidery “only” machine. I upgraded to this model firstly, for the automatic clipping of jump stitches. Secondly, a larger embroidery area, I now have the option of being able to embroider larger designs with the 6”x 10” hoop. It is so convenient to be able to do designs with the 2 hoops sizes Brother included with this machine, the 5”x7” and the 6”x10”hoops.
December 2022, my awesome NQ1700E was operating full time, during my waking hours; for 3 weeks!! I used metallic threads, Glitter sheet vinyl and Luxe sparkle vinyl, all without issues. I did slow down my machine to its lowest speed, adjusted tensions accordingly to stitch density etc., which I normally do for all of my projects.
Other materials it handles beautifully, that are not commonly used are Tulle and Organza.
One thing I discovered early on with Brother is to use Organ needles and always check your newly purchased Brother Bobbins, (as with anything, items can be faulty, if you find ANY nick or ridge/rough spot on the inner/outer portion of the bobbin …. Do Not Use! …. Trust me, it will safe yourself a lot of grieve.).
One thing I have not tried with this machine is the Wireless option to transfer designs from my computer to the embroidery machine. One needs the ‘Design Data Base Transfer’ to do so. Unfortunately “this app is NOT compatible”with my Apple devices! hopefully Brother updates to make all devices compatible.
However, there are some issues!
CONS:
1. Jump stitch clipping: I am frequently finding the bobbin area or the underside of the embroidery item, to be “messy thread knots or small thread nests”, where the jump stitch has been clipped. (Yes, keeping the bobbin case clean prevents this …. sadly not)! It is necessary to clean up any unsightly thread knots or wee nests, specially for the construction of free standing lace and free standing items …. as these items are visible from both sides!! I do many of these.
December 2022, my awesome NQ1700E was operating full time, during my waking hours; for 3 weeks!! I used metallic threads, Glitter sheet vinyl and Luxe sparkle vinyl, all without issues. I did slow down my machine to its lowest speed, adjusted tensions accordingly to stitch density etc., which I normally do for all of my projects.
Other materials it handles beautifully, that are not commonly used are Tulle and Organza.
One thing I discovered early on with Brother is to use Organ needles and always check your newly purchased Brother Bobbins, (as with anything, items can be faulty, if you find ANY nick or ridge/rough spot on the inner/outer portion of the bobbin …. Do Not Use! …. Trust me, it will safe yourself a lot of grieve.).
One thing I have not tried with this machine is the Wireless option to transfer designs from my computer to the embroidery machine. One needs the ‘Design Data Base Transfer’ to do so. Unfortunately “this app is NOT compatible”with my Apple devices! hopefully Brother updates to make all devices compatible.
However, there are some issues!
CONS:
1. Jump stitch clipping: I am frequently finding the bobbin area or the underside of the embroidery item, to be “messy thread knots or small thread nests”, where the jump stitch has been clipped. (Yes, keeping the bobbin case clean prevents this …. sadly not)! It is necessary to clean up any unsightly thread knots or wee nests, specially for the construction of free standing lace and free standing items …. as these items are visible from both sides!! I do many of these.
2. Brother, PLEASE, make cleaning possible of the upper thread feeding area, (that is presently under permanent machine cover). Thread dust, metallic thread bits, etc., could be stuck to a disc/wheel that the thread feeds through and is most likely the problem for many upper thread issues!
3. Brother, PLEASE … make all DEVICES compatible regarding design transfers to our embroidery machines.
4. Lastly, PLEASE, …. Allow all Brother embroidery machine owners eligible for access to iBroidery!!! Not only limited to USA customers!
In closing, yes I do LOVE my machine and yes, I highly recommend the Brother Innovi-s NQ1700E.
Written by a customer while visiting brother-usa.com
Customer Rating
5
My new Innovis NQ1700 is awesome
on February 24, 2023
Posted by: Rebecca D
from Washington, Missouri
My only complaint is that I can’t find anyone in my area to help me learn how to use it.
Written by a customer while visiting brother-usa.com
Customer Rating
5
This is a Fantastic Value!
on February 20, 2023
Posted by: tialise
from Lewiston, Idaho, USA
This is a Wonderful Embroidery machine! I am not new to machine embroidery; this is my fourth machine. I am proud to say, they were All Brothers. After seeing other machines, I will own Nothing but a Brother! And my new NQ 1700E is my latest and best machine. It is sturdy; any problem you have with it is very easily solved! It is pleasing to the eye, and runs quietly. I do love the clear and colored viewing screen; it's nice to see the progress of what you are making! And the Customer Care Department answers questions quickly! They are very polite and knowledgeable. If you are a beginner to an expert, this is the machine for you!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Innov-is NQ1700E
on February 15, 2023
Posted by: SueNSew
from Knoxville, TN
Easy to use. The automatic threader is absolutely the best. Simply hypnotizing when running. While the sizing is limited, the pricing is right.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Not the best experience for me
on January 20, 2023
Posted by: Lora
from Las Vegas, NV
My machine had a small part that broke right out of the box. I did not get any help from Brother or the dealer I purchased from after contacting both. I went back to the store weekly until they “found” a replacement part in the back. Now I’ve been taking classes for my machine and the instructor noticed the machine doesn’t sound right. She had their tech come out to listen to it but said she doesn’t hear anything. I’m not familiar with how it should sound. So is it working properly? I really don’t know. I’m told I’d have to pay for them to look at it. I received it two months ago. Disappointed in the experience.
Response from brother-usa.comBy Brother, Customer Service, January 23, 2023
We are sorry to hear about your experience. We would like to hear more about your Brother NQ1700E. Please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
3
how does thread get into the tension inside
on January 18, 2023
Posted by: dorthy privett
from AR
I had this in the brother place at Jonesboro to have it worked on as for some reason there was thread waded in the tension sewed good but now it is skipping stitches, I was using thread that they recommened.
Response from brother-usa.comBy Brother, Customer Service, January 19, 2023
We apologize for any inconvenience. If you are seeing skipped stitches, please refer to the link below:
https://help.brother-usa.com/app/answers/detail/a_id/65145
If you are still experiencing the same issue, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://help.brother-usa.com/app/answers/detail/a_id/65145
If you are still experiencing the same issue, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Awesome machine
on January 8, 2023
Posted by: Patty
from CA
This little machine is great for taking classes and it embroiders beautiful.
Written by a customer while visiting brother-usa.com
Customer Rating
5
A Dream Machine
on December 26, 2022
Posted by: Sowonderful
from Auburn, Washington
For years I've dreamed of owning an embroidery machine by Brother. I've owned sewing machines by Brother and they've proved to be sturdy, dependable and easy to use. I had seen the Inovis1700 in ads and on TV and never thought I'd be able to own one. Now today I have my dream machine. It's so easy to adapt to, fun and it is full of new features..like online designs! I am so excited I tell all my friends and family how much fun I am having embellishing new clothes.
Written by a customer while visiting brother-usa.com